Difference between revisions of "OB communication concepts"

Revision as of 01:22, 2 December 2018

Communication. The transfer and the understanding of meaning.
Communication process. The steps between a source and a receiver that results in the transfer and understanding of meaning.
Formal channel. A communication channel established by an organization to transmit messages related to the professional activities of members.
Informal channel. A communication channel that is created spontaneously and that emerges as a response to individual choices.
Grapevine. An organization's informal communication network.
Stakeholder
Communication process
BCG matrix
Power-interest grid

Channel richness. The amount of information that can be transmitted during a communication episode.
Automatic processing. A relatively superficial consideration of evidence and information making use of heuristics.
Controlled processing. A detailed consideration of evidence and information relying on facts, figures, and logic.
Need for cognition. A personality trait of individuals depicting the ongoing desire to think and learn.
Filtering. A sender's manipulation of information so that it will be seen more favorably by the receiver.
Information overload. A condition in which information inflow exceeds an individual's processing capacity.
Communication apprehension. Undue tension and anxiety about oral communication, written communication, or both.
High-context culture. A culture that relies heavily on nonverbal and subtle situational cues in communication.
Low-context culture. A culture that relies heavily on words to convey meaning in communication.
Hierarchical communication
Chain network
Wheel network
All-channel network