Communication Quarter

Communication Quarter (hereinafter, the Quarter) is the first of four lectures of Operations Quadrivium (hereinafter, the Quadrivium):

• The Quarter is designed to introduce its learners to enterprise discovery, or, in other words, to concepts related to obtaining data needed to administer the enterprise effort; and
• The Quadrivium examines concepts of administering various types of enterprises known as enterprise administration as a whole.

The Quadrivium is the first of seven modules of Septem Artes Administrativi, which is a course designed to introduce its learners to general concepts in business administration, management, and organizational behavior.

Outline

The predecessor lecture is Worker Productivity Quarter.

Concepts

1. Communication. The transfer and the understanding of meaning.
   • Communication. The transfer and understanding of meaning.
   • Interpersonal communication. Communication between two or more people.
   • Technical communication. The practice of creating easily accessible information for a specific audience.
   • Ethical communication. Communication that includes all relevant information, is true in every sense, and is not deceptive in any way.
2. Nonverbal communication. Communication transmitted without words.
   • Body language. Gestures, facial configurations, and other body movements that convey meaning.
3. Oral communication.
   • Verbal intonation. An emphasis given to words or phrases that conveys meaning.
   • Active listening. Listening for full meaning without making premature judgments or interpretations.
4. Communication process. The seven elements involved in transfering meaning from one person to another.
   • Communication process. The steps between a source and a receiver that results in the transfer and understanding of meaning.
   • Message. A purpose to be conveyed.
   • Encoding. Converting a message into symbols.
   • Decoding. Retranslating a sender's message.
   • Noise. Any disturbances that interfere with the transmission, receipt, or feedback of a message.
5. Channel. The medium a message travels along.
   • Informal channel. A communication channel that is created spontaneously and that emerges as a response to individual choices.
   • Formal channel. A communication channel established by an organization to transmit messages related to the professional activities of members.
6. Channel richness. The amount of information that can be transmitted during a communication episode.
7. Communication network. The variety of patterns of vertical and horizontal flows of enterprise communication.
   • Social network structure. The patterns of informal connections among individuals within a group.
   • Grapevine. An organization's informal communication network.
   • Grapevine. The informal organizational communication network.
8. Enterprise communication. All the patterns, networks, and systems of communication within an organization.
   • Formal communication. Communication that takes place within prescribed organizational work arrangements.
   • Informal communication. Communication that is not defined by the organization's structural hierarchy.
9. Level-to-level communication.
   • Upward communication. Communication that flows upward from employees to managers.
   • Diagonal communication. Communication that cuts across work areas and organizational levels.
   • Downward communication. Communication that flows downward from managers to employees.
   • Lateral communication. Communication that takes place among any employees on the same organizational level.
10. Cultural context.
    • High-context culture. A culture that relies heavily on nonverbal and subtle situational cues in communication.
    • Low-context culture. A culture that relies heavily on words to convey meaning in communication.
11. Communication apprehension. Undue tension and anxiety about oral communication, written communication, or both.
12. Social media. Forms of electronic communication through which users create online communities to share ideas, information, personal messages, and other content.
13. Reporting.
    • Internal reporting.
14. Reporting principle.
15. Repository. A real or virtual facility where all information on a specific topic is stored and is available for retrieval.
    • Interoperability. Ability of systems to communicate by exchanging data or services.
16. Stakeholder need.

Practices

• http://www.yourarticlelibrary.com/accounting/preparation-of-a-report/good-reporting-system-top-13-principles-financial-analysis/67583
• https://accountlearning.com/general-principles-of-good-reporting-system/
• https://www.ungpreporting.org/framework-guidance/reporting-principles/

The successor lecture is Social Rationale Quarter.