Difference between revisions of "Communication Quarter"

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#*[[Internal reporting]]. [[Reporting]] conducted to a limited number of [[stakeholder]]s usually within an [[enterprise]].
 
#*[[Internal reporting]]. [[Reporting]] conducted to a limited number of [[stakeholder]]s usually within an [[enterprise]].
 
#'''[[Communication need]]'''. A need of a [[stakeholder]] to receive [[business report]]s possibly in a specified manner.
 
#'''[[Communication need]]'''. A need of a [[stakeholder]] to receive [[business report]]s possibly in a specified manner.
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===Roles===
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#'''[[Listener]]'''. A person who listens, especially someone who does so in an attentive manner.
  
 
===Methods===
 
===Methods===
#'''[[Reporting principle]]'''. A fundamental basis of [[reporting]].
 
 
#'''[[Five Ws]]''' (or [[Five Ws and How]], [[5W1H]], or [[Six Ws]]). A reporting technique based on questions that are considered basic in [[data gathering]] and [[problem solving]].
 
#'''[[Five Ws]]''' (or [[Five Ws and How]], [[5W1H]], or [[Six Ws]]). A reporting technique based on questions that are considered basic in [[data gathering]] and [[problem solving]].
 
#*[[Who question|'''Who''' question]]. "Who was involved?"
 
#*[[Who question|'''Who''' question]]. "Who was involved?"
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#*[[Why question|'''Why''' question]]. "Why did that happen?"
 
#*[[Why question|'''Why''' question]]. "Why did that happen?"
 
#*[[How question|'''How''' question]]. "How did it happen?"
 
#*[[How question|'''How''' question]]. "How did it happen?"
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#'''[[Reporting principle]]'''. A fundamental basis of [[reporting]].
  
 
===Instruments===
 
===Instruments===

Revision as of 17:48, 27 April 2018

Communication Quarter (hereinafter, the Quarter) is a lecture introducing the learners to social discovery primarily through key topics related to communication. The Quarter is the first of four lectures of Social Quadrivium, which is the fifth of seven modules of Septem Artes Administrativi (hereinafter, the Course). The Course is designed to introduce the learners to general concepts in business administration, management, and organizational behavior.


Outline

Worker Productivity Quarter is the predecessor lecture. In the enterprise discovery series, the previous lecture is Human Perceptions Quarter.

Social discovery is data discovery conducted by groups. This data is an aggregate of those individual data that have influenced the group. Some of this data may be stored by social networks such as social media. This particular lecture concentrates on communication because this method is the primary, often the only, for collecting the data of groups.

Concepts

  1. Communication. The transfer and the understanding of meaning.
  2. Nonverbal communication. Communication transmitted without words.
    • Body language. Gestures, facial configurations, and other body movements that convey meaning.
    • Pause. A temporary stop in action or speech.
  3. Oral communication. The process of expressing information or ideas by word of mouth.
    • Verbal intonation. An emphasis given to words or phrases that conveys meaning.
    • Active listening. Listening for full meaning without making premature judgments or interpretations.
  4. Communication process. The steps between a data source and a data receiver that results in the transfer and understanding of meaning. In other words, communication process is a set of activities involved in transferring meaning from one person to another.
    • Message. A purpose to be conveyed.
    • Encoding. Converting a message into symbols.
    • Decoding. Retranslating a sender's message.
    • Noise. Any disturbances that interfere with the transmission, receipt, or feedback of a message.
  5. Channel. The medium a message travels along.
    • Informal channel. A communication channel that is created spontaneously and that emerges as a response to individual choices.
    • Formal channel. A communication channel established by an organization to transmit messages related to the professional activities of members.
  6. Channel richness. The amount of information that can be transmitted during a communication episode.
  7. Communication network. The variety of patterns of vertical and horizontal flows of enterprise communication.
    • Grapevine. An enterprise's informal communication network.
  8. Social network. (1) A network of social interactions and personal relationships; (2) A dedicated website or other application that enables users to communicate with each other by posting information, comments, messages, images, etc.
    • Social network structure. The patterns of informal connections among individuals within a group.
    • Social media. Forms of electronic communication through which users create online communities to share ideas, information, personal messages, and other content.
  9. Enterprise communication. All the patterns, networks, and systems of communication within an organization.
  10. Hierarchical communication. Communication within the same or through different levels of an enterprise.
  11. Cultural context. The influence of the society the author lives in and his or her culture on his or her communications.
    • High-context culture. A culture that relies heavily on nonverbal and subtle situational cues in communication.
    • Low-context culture. A culture that relies heavily on words to convey meaning in communication.
  12. Communication apprehension. Undue tension and anxiety about oral communication, written communication, or both.
  13. Reporting. Giving a spoken or written account of something that one has observed, heard, done, or investigated.
  14. Communication need. A need of a stakeholder to receive business reports possibly in a specified manner.

Roles

  1. Listener. A person who listens, especially someone who does so in an attentive manner.

Methods

  1. Five Ws (or Five Ws and How, 5W1H, or Six Ws). A reporting technique based on questions that are considered basic in data gathering and problem solving.
  2. Reporting principle. A fundamental basis of reporting.

Instruments

  1. Data interchange tool. A software implement used to interchange data.
    • Application programming interface (API). A system of tools and resources stored in an operating system that is designed to connect software applications.
    • Electronic data interchange (EDI). EDI replaces paper mail, fax and email by electronically exchanging order and fulfillment/billing information in a standard format between trading partners.
    • Interoperability. Ability of systems to communicate by exchanging data or services.
  2. Repository. A real or virtual facility where all information on a specific topic is stored and is available for retrieval.

Practices

Social Rationale Quarter is the successor lecture. In the enterprise discovery series, the next lecture is Market Engagements Quarter.

Materials

Recorded audio

Recorded video

Live sessions

Texts and graphics

See also