Difference between revisions of "Customer retention"
(Created page with "Customer retention is the percentage of customers who return to a service provider or continue to purchase a manufactured product. ==Definition== According to Managing...") |
(No difference)
|
Revision as of 07:17, 5 June 2020
Customer retention is the percentage of customers who return to a service provider or continue to purchase a manufactured product.
Definition
According to Managing Quality by Foster (6th edition),
- Customer retention. The percentage of customers who return to a service provider or continue to purchase a manufactured product.
