Difference between revisions of "Process chain diagram"
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Latest revision as of 09:35, 6 June 2020
Process chain diagram (PCN) is a tool for adapting and improving service delivery processes (developed by Dr. Scott Sampson).
Definition
According to Managing Quality by Foster (6th edition),
- Process chain diagram (PCN). A tool for adapting and improving service delivery processes (developed by Dr. Scott Sampson).
