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| | According to [[Juran's Quality Handbook by Defeo (7th edition)]], | | According to [[Juran's Quality Handbook by Defeo (7th edition)]], |
| | :[[Procedure]]. Specified way to carry out an activity or a process. | | :[[Procedure]]. Specified way to carry out an activity or a process. |
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| | According to the [[ITIL Foundation 4e by Axelos]], | | According to the [[ITIL Foundation 4e by Axelos]], |
| | :[[Procedure]]. A documented way to carry out an activity or a process. | | :[[Procedure]]. A documented way to carry out an activity or a process. |
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| − | [[Category: Information Technology]] | + | [[Category: Information Technology]][[Category: Management]][[Category: Articles]][[Category: Quality Management]] |
| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Process]]. A set of interrelated or interacting activities that transform inputs into outputs. A process takes one or more defined inputs and turns them into defined outputs. Processes define the sequence of actions and their dependencies.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Product]]. A configuration of an organization's resources designed to offer value for a consumer.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Project]]. A temporary structure that is created for the purpose of delivering one or more outputs (or products) according to an agreed business case.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Release]]. A version of a service or other configuration item, or a collection of configuration items, that is made available for use.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Reliability]]. The ability of a product, service, or other configuration item to perform its intended function for a specified period of time or number of cycles.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Resource]]. A person, or other entity, that is required for the execution of an activity or the achievement of an objective. Resources used by an organization may be owned by the organization or used according to an agreement with the resource owner.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Risk]]. A possible event that could cause harm or loss, or make it more difficult to achieve objectives. Can also be defined as uncertainty of outcome, and can be used in the context of measuring the probability of positive outcomes as well as negative outcomes.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Risk assessment]]. An activity to identify, analyse, and evaluate risks.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Service]]. A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Service level agreement]] ([[SLA]]). A documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Service provider]]. A role performed by an organization in a service relationship to provide services to consumers.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Sourcing]]. The activity of planning and obtaining resources from a particular source type, which could be internal or external, centralized or distributed, and open or proprietary.
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| − | | |
| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Sponsor]]. A person who authorizes budget for service consumption. Can also be used to describe an organization or individual that provides financial or other support for an initiative.
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| − | [[Category: Information Technology]]
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| − | According to the [[ITIL Foundation 4e by Axelos]],
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| − | :[[Stakeholder]]. A person or organization that has an interest or involvement in an organization, product, service, practice, or other entity.
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| − | | |
| − | [[Category: Information Technology]]
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| − | | |
| − | [[Category: Management]][[Category: Articles]][[Category: Quality Management]] | |
