Difference between revisions of "Call centre"

From CNM Wiki
Jump to: navigation, search
m (Gary moved page Contact centre to Call centre)
 
Line 1: Line 1:
[[Contact centre]]
+
A [[call centre]] (alternatively known as a [[contact centre]]) is an organization or business unit that handles large numbers of incoming and outgoing calls and other interactions.
 +
 
 +
 
 +
==Definitions==
 +
According to the [[ITIL Foundation 4e by Axelos]],
 +
:[[Call centre|Call]]/'''[[contact centre]]'''. An organization or business unit that handles large numbers of incoming and outgoing calls and other interactions.
 +
 
 +
[[Category: Articles]][[Category: Information Technology]]

Latest revision as of 11:14, 12 December 2020

A call centre (alternatively known as a contact centre) is an organization or business unit that handles large numbers of incoming and outgoing calls and other interactions.


Definitions

According to the ITIL Foundation 4e by Axelos,

Call/contact centre. An organization or business unit that handles large numbers of incoming and outgoing calls and other interactions.