Difference between revisions of "Service relationship management"
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Revision as of 01:04, 13 December 2020
Service relationship management is joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service relationship management. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.
