Difference between revisions of "ITIL service value chain"
(→Axelos classification) |
(→Axelos classification) |
||
| Line 10: | Line 10: | ||
===Axelos classification=== | ===Axelos classification=== | ||
| − | :The [[ | + | :The [[ITIL Foundation 4e by Axelos]] emphasizes [[value co-creation]] as its key concept and recognizes the following six [[value chain activity|value chain activiti]]es: |
:*[[Engage]]. | :*[[Engage]]. | ||
:*[[Plan]]. | :*[[Plan]]. | ||
| Line 17: | Line 17: | ||
:*[[Deliver and support]]. | :*[[Deliver and support]]. | ||
:*[[Improve]]. | :*[[Improve]]. | ||
| + | :[[PIEDOD]] is a mnemonic that can be used to memorize these six activities. | ||
[[Category: Articles]][[Category: Information Technology]] | [[Category: Articles]][[Category: Information Technology]] | ||
Revision as of 13:46, 18 December 2020
An ITIL service value chain is an operating model for service providers that covers all the key activities required to effectively manage products and services.
Definitions
According to the ITIL Foundation 4e by Axelos,
- ITIL service value chain. An operating model for service providers that covers all the key activities required to effectively manage products and services.
Activities
- Main wikipage: Value chain activity
Axelos classification
- The ITIL Foundation 4e by Axelos emphasizes value co-creation as its key concept and recognizes the following six value chain activities:
- PIEDOD is a mnemonic that can be used to memorize these six activities.
