Communication Quarter

Communication Quarter (hereinafter, the Quarter) is the first of four lectures of Operations Quadrivium (hereinafter, the Quadrivium):

• The Quarter is designed to introduce its learners to enterprise discovery, or, in other words, to concepts related to obtaining data needed to administer the enterprise effort; and
• The Quadrivium examines concepts of administering various types of enterprises known as enterprise administration as a whole.

The Quadrivium is the first of seven modules of Septem Artes Administrativi, which is a course designed to introduce its learners to general concepts in business administration, management, and organizational behavior.

Outline

The predecessor lecture is Human Development Quarter.

Concepts

1. Communication. The transfer and the understanding of meaning.
   • Communication. The transfer and understanding of meaning.
   • Interpersonal communication. Communication between two or more people.
   • Nonverbal communication. Communication transmitted without words.
     1. Body language. Gestures, facial configurations, and other body movements that convey meaning.
2. Communication process. The seven elements involved in transfering meaning from one person to another.
   • Communication process. The steps between a source and a receiver that results in the transfer and understanding of meaning.
   • Message. A purpose to be conveyed.
   • Encoding. Converting a message into symbols.
   • Decoding. Retranslating a sender's message.
   • Noise. Any disturbances that interfere with the transmission, receipt, or feedback of a message.
3. Channel. The medium a message travels along.
   • Informal channel. A communication channel that is created spontaneously and that emerges as a response to individual choices.
   • Formal channel. A communication channel established by an organization to transmit messages related to the professional activities of members.
   • Channel richness. The amount of information that can be transmitted during a communication episode.
4. Enterprise communication. All the patterns, networks, and systems of communication within an organization.
   • Upward communication. Communication that flows upward from employees to managers.
   • Diagonal communication. Communication that cuts across work areas and organizational levels.
   • Downward communication. Communication that flows downward from managers to employees.
   • Lateral communication. Communication that takes place among any employees on the same organizational level.
   • Informal communication. Communication that is not defined by the organization's structural hierarchy.
   • Formal communication. Communication that takes place within prescribed organizational work arrangements.

• Communication networks. The variety of patterns of vertical and horizontal flows of organizational communication.
• Grapevine. An organization's informal communication network.
• Grapevine. The informal organizational communication network.
• Jargon. Specialized terminology or technical language that members of a group use to communicate among themselves.
• Surveillance

1. Reporting.
   • Internal reporting.
   • Public relations.
2. Reporting principle.

• Social media. Forms of electronic communication through which users create online communities to share ideas, information, personal messages, and other content.
• Social network structure. The patterns of informal connections among individuals within a group.
• Verbal intonation. An emphasis given to words or phrases that conveys meaning.
• Active listening. Listening for full meaning without making premature judgments or interpretations.
• Communication apprehension. Undue tension and anxiety about oral communication, written communication, or both.
• Ethical communication. Communication that includes all relevant information, is true in every sense, and is not deceptive in any way.
• High-context culture. A culture that relies heavily on nonverbal and subtle situational cues in communication.
• Low-context culture. A culture that relies heavily on words to convey meaning in communication.

Practices

The successor lecture is Social Rationale Quarter.