Difference between revisions of "Gap analysis"
(Created page with "Gap analysis is a term associated with the SERVQUAL survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is...") |
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According to [[Managing Quality by Foster (6th edition)]], | According to [[Managing Quality by Foster (6th edition)]], | ||
:[[Gap analysis]]. A term associated with the [[SERVQUAL]] survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is offered and customer expectations. | :[[Gap analysis]]. A term associated with the [[SERVQUAL]] survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is offered and customer expectations. | ||
| + | According to the [[BABOK Guide|BABOK Guide (3rd edition)]], | ||
| + | :[[Gap analysis]]. A comparison of the current state and desired future state of an enterprise in order to identify differences that need to be addressed. | ||
| + | According to the [[HRBoK Guide]], | ||
| + | :[[Gap analysis]]. A technique used to compare the current state with the future desired state. An analysis process that helps organizations or people compare their actual performance with their potential performance. | ||
| − | [[Category: Quality Management]][[Category: Articles]] | + | [[Category: Quality Management]][[Category: Articles]][[Category: Business Analysis]] |
Latest revision as of 19:11, 19 July 2020
Gap analysis is a term associated with the SERVQUAL survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is offered and customer expectations.
Definition
According to Managing Quality by Foster (6th edition),
- Gap analysis. A term associated with the SERVQUAL survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is offered and customer expectations.
According to the BABOK Guide (3rd edition),
- Gap analysis. A comparison of the current state and desired future state of an enterprise in order to identify differences that need to be addressed.
According to the HRBoK Guide,
- Gap analysis. A technique used to compare the current state with the future desired state. An analysis process that helps organizations or people compare their actual performance with their potential performance.
