Difference between revisions of "Voice of the customer"

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(Created page with "Voice of the customer is a term that refers to the wants, opinions, perceptions, and desires of the customer. ==Definition== According to Managing Quality by Foster (6t...")
 
 
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==Definition==
 
==Definition==
 
According to [[Managing Quality by Foster (6th edition)]],
 
According to [[Managing Quality by Foster (6th edition)]],
:[[Voice of the customer]]. A term that refers to the wants, opinions, perceptions, and desires of the customer.
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:[[Voice of the customer]]. A term that refers to the wants, opinions, perceptions, and desires of the [[customer]].
 
 
 
 
  
 
[[Category: Quality Management]][[Category: Articles]]
 
[[Category: Quality Management]][[Category: Articles]]

Latest revision as of 23:49, 17 June 2020

Voice of the customer is a term that refers to the wants, opinions, perceptions, and desires of the customer.

Definition

According to Managing Quality by Foster (6th edition),

Voice of the customer. A term that refers to the wants, opinions, perceptions, and desires of the customer.