Difference between revisions of "De-escalating"
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Revision as of 02:17, 6 January 2019
De-escalating is decreasing the conflict in extent, volume, or scope especially through (a) active listening, (b) smoothing, and (c) conflict-solving techniques.
- Smoothing. Emphasizing common interests and areas of agreement between the conflicting parties while playing down differences in order to ease the tensions.
