Difference between revisions of "Empathy"
(Created page with "Empathy is a dimension of service quality that refers to the amount of caring and individualized attention exhibited by the service firm. ==Definition== According to Ma...") |
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According to [[Managing Quality by Foster (6th edition)]], | According to [[Managing Quality by Foster (6th edition)]], | ||
:[[Empathy]]. A dimension of service quality that refers to the amount of caring and individualized attention exhibited by the service firm. | :[[Empathy]]. A dimension of service quality that refers to the amount of caring and individualized attention exhibited by the service firm. | ||
| + | According to [[Looking Out, Looking In by Adler, Proctor (15th edition)]], | ||
| + | :[[Empathy]]. The ability to project oneself into another person's point of view so as to experience the other's thoughts and feelings. See also [[sympathy]]. | ||
| − | + | [[Category: Quality Management]][[Category: Articles]][[Category: Human Communications]] | |
| − | [[Category: Quality Management]][[Category: Articles]] | ||
Latest revision as of 16:35, 10 July 2020
Empathy is a dimension of service quality that refers to the amount of caring and individualized attention exhibited by the service firm.
Definition
According to Managing Quality by Foster (6th edition),
- Empathy. A dimension of service quality that refers to the amount of caring and individualized attention exhibited by the service firm.
According to Looking Out, Looking In by Adler, Proctor (15th edition),
