Difference between revisions of "Service level management practice"
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| − | [[Service level management practice]] (hereinafter, the ''Practice'') is the [[practice]] to set clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. This ''Practice'' is a part of the [[ITIL practices]]. | + | [[Service level management practice]] (hereinafter, the ''Practice'') is the [[practice]] to set clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. The ''Practice'' relates to [[service level]] and [[service management]]. This ''Practice'' is a part of the [[ITIL practices]]. |
Revision as of 20:51, 28 December 2020
Service level management practice (hereinafter, the Practice) is the practice to set clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. The Practice relates to service level and service management. This Practice is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service level management practice. The practice of setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
