Difference between revisions of "Help desk"
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According to the [[ITIL Foundation 4e by Axelos]], | According to the [[ITIL Foundation 4e by Axelos]], | ||
:[[Service desk]]. The point of communication between the [[service provider]] and all its users. | :[[Service desk]]. The point of communication between the [[service provider]] and all its users. | ||
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[[Category: Articles]][[Category: Information Technology]] | [[Category: Articles]][[Category: Information Technology]] | ||
Revision as of 15:02, 29 December 2020
Service desk (hereinafter, the Desk) is the point of communication between the service provider and all its users. The Desk relates to service management and is a part of the ITIL practices.
Definitions
According to the ITIL Foundation 4e by Axelos,
- Service desk. The point of communication between the service provider and all its users.
