Difference between revisions of "Service transaction analysis"

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(Created page with "Service transaction analysis (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement. serviceability A dimension of qual...")
 
 
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[[Service transaction analysis]] (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement. serviceability A dimension of quality that refers to a product's ease of repair.
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[[Service transaction analysis]] (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement..
  
 
==Definition==
 
==Definition==
 
According to [[Managing Quality by Foster (6th edition)]],
 
According to [[Managing Quality by Foster (6th edition)]],
:[[Service transaction analysis]] (sTa). A process for understanding how a firm interacts with customers. For customer service improvement. serviceability A dimension of quality that refers to a product's ease of repair.
+
:[[Service transaction analysis]] (sTa). A process for understanding how a firm interacts with customers. For customer service improvement.
  
  
  
 
[[Category: Quality Management]][[Category: Articles]]
 
[[Category: Quality Management]][[Category: Articles]]

Latest revision as of 07:02, 7 June 2020

Service transaction analysis (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement..

Definition

According to Managing Quality by Foster (6th edition),

Service transaction analysis (sTa). A process for understanding how a firm interacts with customers. For customer service improvement.