Difference between revisions of "Assurance"
(Created page with "Assurance is a dimension of service quality that refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence. ==Definition== Accor...") |
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According to [[Managing Quality by Foster (6th edition)]], | According to [[Managing Quality by Foster (6th edition)]], | ||
:[[Assurance]]. A dimension of service quality that refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence. | :[[Assurance]]. A dimension of service quality that refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence. | ||
| + | According to [[Managerial Accounting by Braun, Tietz (5th edition)]], | ||
| + | :[[Assurance]]. An independent party's external validation of management's assertions. | ||
| − | + | [[Category: Quality Management]][[Category: Articles]][[Category: Accounting]] | |
| − | [[Category: Quality Management]][[Category: Articles]] | ||
Latest revision as of 16:04, 12 July 2020
Assurance is a dimension of service quality that refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence.
Definition
According to Managing Quality by Foster (6th edition),
- Assurance. A dimension of service quality that refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence.
According to Managerial Accounting by Braun, Tietz (5th edition),
- Assurance. An independent party's external validation of management's assertions.
