Difference between revisions of "Mediation"

From CNM Wiki
Jump to: navigation, search
 
Line 10: Line 10:
 
According to [[Juran's Quality Handbook by Defeo (7th edition)]],
 
According to [[Juran's Quality Handbook by Defeo (7th edition)]],
 
:[[Mediation]]. Adversarial process in which a third party—the mediator—helps contestants work out a settlement.
 
:[[Mediation]]. Adversarial process in which a third party—the mediator—helps contestants work out a settlement.
 +
According to the [[HRBoK Guide]],
 +
:[[Mediation]]. Helping others negotiate. An attempt to help other people or groups come to an agreement.
  
 
==Related concepts==
 
==Related concepts==
Line 17: Line 19:
 
*[[Introduction to Labor Relations]].  
 
*[[Introduction to Labor Relations]].  
  
[[Category:Marketing Management]][[Category: Labor Relations]][[Category: Articles]][[Category: Quality Management]]
+
[[Category:Marketing Management]][[Category: Labor Relations]][[Category: Articles]][[Category: Quality Management]][[Category: Management]]

Latest revision as of 20:48, 20 July 2020

Mediation is the introduction of a neutral third party into a grievance situation or collective bargaining impasse. Although mediators have no decision-making powers, they use their skills and work actively to achieve a settlement that is mutually agreeable to both sides.


Definitions

According to Labor Relations and Collective Bargaining by Michael R. Carrell and Christina Heavrin (10th edition),

Mediation. The introduction of a neutral third party into a grievance situation or collective bargaining impasse. Although mediators have no decision-making powers, they use their skills and work actively to achieve a settlement that is mutually agreeable to both sides.

According to Marketing Management by Keller and Kotler (15th edition),

Mediation. When a neutral third party skilled in conciliating two parties' interests is brought in to resolve a dispute.

According to Juran's Quality Handbook by Defeo (7th edition),

Mediation. Adversarial process in which a third party—the mediator—helps contestants work out a settlement.

According to the HRBoK Guide,

Mediation. Helping others negotiate. An attempt to help other people or groups come to an agreement.

Related concepts

Related lectures