Assertiveness

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Assertiveness this is the ability to verbalize a series of “rights” that belong to every employee. Some of these “rights” include: the right to say no, the right to express feelings and ideas, and the right to ask for information.

Definitions

Acording to FAA AC 120-72

Assertiveness. The ability to verbalize a series of “rights” that belong to every employee. Some of these “rights” include: the right to say no, the right to express feelings and ideas, and the right to ask for information.


Related concepts

Related lectures