Communication Quarter

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Communication Quarter (hereinafter, the Quarter) is the first of four lectures of Social Quadrivium (hereinafter, the Quadrivium):

The Quadrivium is the first of seven modules of Septem Artes Administrativi, which is a course designed to introduce its learners to general concepts in business administration, management, and organizational behavior.


Outline

The predecessor lecture is Worker Productivity Quarter.

Social discovery is data discovery conducted by groups. This data is an aggregate of those individual data that have influenced the group. Some of this data may be stored by social networks such as social media. This particular lecture concentrates on communication because this method is the primary, often the only, for collecting the data of groups.

Concepts

  1. Communication. The transfer and the understanding of meaning.
  2. Nonverbal communication. Communication transmitted without words.
    • Body language. Gestures, facial configurations, and other body movements that convey meaning.
    • Pause. A temporary stop in action or speech.
  3. Oral communication. The process of expressing information or ideas by word of mouth.
    • Verbal intonation. An emphasis given to words or phrases that conveys meaning.
    • Active listening. Listening for full meaning without making premature judgments or interpretations.
  4. Communication process. The steps between a data source and a data receiver that results in the transfer and understanding of meaning. In other words, communication process is a set of activities involved in transferring meaning from one person to another.
    • Message. A purpose to be conveyed.
    • Encoding. Converting a message into symbols.
    • Decoding. Retranslating a sender's message.
    • Noise. Any disturbances that interfere with the transmission, receipt, or feedback of a message.
  5. Channel. The medium a message travels along.
    • Informal channel. A communication channel that is created spontaneously and that emerges as a response to individual choices.
    • Formal channel. A communication channel established by an organization to transmit messages related to the professional activities of members.
  6. Channel richness. The amount of information that can be transmitted during a communication episode.
  7. Communication network. The variety of patterns of vertical and horizontal flows of enterprise communication.
    • Grapevine. An enterprise's informal communication network.
  8. Social network. (1) A network of social interactions and personal relationships; (2) A dedicated website or other application that enables users to communicate with each other by posting information, comments, messages, images, etc.
    • Social network structure. The patterns of informal connections among individuals within a group.
    • Social media. Forms of electronic communication through which users create online communities to share ideas, information, personal messages, and other content.
  9. Enterprise communication. All the patterns, networks, and systems of communication within an organization.
  10. Hierarchical communication. Communication within the same or through different levels of an enterprise.
  11. Cultural context. The influence of the society the author lives in and his or her culture on his or her communications.
    • High-context culture. A culture that relies heavily on nonverbal and subtle situational cues in communication.
    • Low-context culture. A culture that relies heavily on words to convey meaning in communication.
  12. Communication apprehension. Undue tension and anxiety about oral communication, written communication, or both.
  13. Reporting.
  14. Communication need. Stakeholder

Methods

  1. Reporting principle.

Instruments

  1. Data interchange tool. A software implement used to interchange data.
    • Application programming interface (API). A system of tools and resources stored in an operating system that is designed to connect software applications.
    • Electronic data interchange (EDI). EDI replaces paper mail, fax and email by electronically exchanging order and fulfillment/billing information in a standard format between trading partners.

Practices

The successor lecture is Social Rationale Quarter.

Materials

Recorded audio

Recorded video

Live sessions

Texts and graphics

See also