Communication Quarter

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Communication Quarter (hereinafter, the Quarter) is the first of four lectures of Operations Quadrivium (hereinafter, the Quadrivium):

The Quadrivium is the first of seven modules of Septem Artes Administrativi, which is a course designed to introduce its learners to general concepts in business administration, management, and organizational behavior.


Outline

The predecessor lecture is Human Development Quarter.

Concepts

  1. Communication. The transfer and the understanding of meaning.
  2. Communication process. The seven elements involved in transfering meaning from one person to another.
    • Communication process. The steps between a source and a receiver that results in the transfer and understanding of meaning.
    • Message. A purpose to be conveyed.
    • Encoding. Converting a message into symbols.
    • Decoding. Retranslating a sender's message.
    • Noise. Any disturbances that interfere with the transmission, receipt, or feedback of a message.
  3. Channel. The medium a message travels along.
    • Informal channel. A communication channel that is created spontaneously and that emerges as a response to individual choices.
    • Formal channel. A communication channel established by an organization to transmit messages related to the professional activities of members.
    • Channel richness. The amount of information that can be transmitted during a communication episode.
  4. Enterprise communication. All the patterns, networks, and systems of communication within an organization.
  1. Reporting.
  2. Reporting principle.
  • Social media. Forms of electronic communication through which users create online communities to share ideas, information, personal messages, and other content.
  • Social network structure. The patterns of informal connections among individuals within a group.
  • Verbal intonation. An emphasis given to words or phrases that conveys meaning.
  • Active listening. Listening for full meaning without making premature judgments or interpretations.
  • Communication apprehension. Undue tension and anxiety about oral communication, written communication, or both.
  • Ethical communication. Communication that includes all relevant information, is true in every sense, and is not deceptive in any way.
  • High-context culture. A culture that relies heavily on nonverbal and subtle situational cues in communication.
  • Low-context culture. A culture that relies heavily on words to convey meaning in communication.

Methods

Instruments

Practices

The successor lecture is Social Rationale Quarter.

Materials

Recorded audio

Recorded video

Live sessions

Texts and graphics

See also