Customer expectations
Revision as of 07:05, 5 June 2020 by Kevmwangi (talk | contribs) (Created page with "Customer expectations refers to (1) What customers expect from a service provider; (2) a part of the SERVQUAL questionnaire. ==Definition== According to Managing Qualit...")
Customer expectations refers to (1) What customers expect from a service provider; (2) a part of the SERVQUAL questionnaire.
Definition
According to Managing Quality by Foster (6th edition),
- Customer expectations. (1) What customers expect from a service provider; (2) a part of the SERVQUAL questionnaire.
