Process benchmarking

From CNM Wiki
Revision as of 09:33, 6 June 2020 by Kevmwangi (talk | contribs) (Created page with "Process benchmarking is a type of benchmarking that focuses on the observation of business processes, including process flows, operating systems, process technologies, and...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Process benchmarking is a type of benchmarking that focuses on the observation of business processes, including process flows, operating systems, process technologies, and the operation of target firms or departments.

Definition

According to Managing Quality by Foster (6th edition),

Process benchmarking. A type of benchmarking that focuses on the observation of business processes, including process flows, operating systems, process technologies, and the operation of target firms or departments.