Six Sigma
Six Sigma is a quality program designed to reduce defects and help lower costs, save time, and improve customer satisfaction.
Definition
According to Management by Robbins and Coulter (14th edition),
- Six Sigma. A quality program designed to reduce defects and help lower costs, save time, and improve customer satisfaction.
According to Juran's Quality Handbook by Defeo (7th edition),
- Six Sigma. A quality program that ultimately improves customers’ experiences, lowers producers’ costs, and builds better leaders.
According to Managerial Accounting by Braun, Tietz (5th edition),
- Six Sigma. The goal of producing near perfection, with less than 3.4 defects per million opportunities.
