Front-back format
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Front-back format is an organizational design that separates customer service and production. An organization that has two parts: one part that focuses on the customers and the market (the front), and one part that develops products and services (the back).
Definition
According to the HRBoK Guide,
- Front-back format. An organizational design that separates customer service and production. An organization that has two parts: one part that focuses on the customers and the market (the front), and one part that develops products and services (the back).
