Difference between revisions of "Customer"
(→Definition) |
|||
| Line 1: | Line 1: | ||
[[Customer]] is the receiver of the goods or services that are produced. | [[Customer]] is the receiver of the goods or services that are produced. | ||
| − | == | + | ==Definitions== |
According to [[Juran's Quality Handbook by Defeo (7th edition)]], | According to [[Juran's Quality Handbook by Defeo (7th edition)]], | ||
:[[Customer]]. The receiver of the goods or services that are produced. | :[[Customer]]. The receiver of the goods or services that are produced. | ||
According to the [[BABOK Guide|BABOK Guide (3rd edition)]], | According to the [[BABOK Guide|BABOK Guide (3rd edition)]], | ||
:[[Customer]]. A stakeholder who uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet. | :[[Customer]]. A stakeholder who uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet. | ||
| + | According to the [[ITIL Foundation 4e by Axelos]], | ||
| + | :[[Customer]]. A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption. | ||
| − | + | [[Category: Information Technology]][[Category: Quality Management]][[Category: Articles]][[Category: Business Analysis]] | |
| − | [[Category: Quality Management]][[Category: Articles]][[Category: Business Analysis]] | ||
Latest revision as of 16:08, 11 December 2020
Customer is the receiver of the goods or services that are produced.
Definitions
According to Juran's Quality Handbook by Defeo (7th edition),
- Customer. The receiver of the goods or services that are produced.
According to the BABOK Guide (3rd edition),
- Customer. A stakeholder who uses or may use products or services produced by the enterprise and may have contractual or moral rights that the enterprise is obliged to meet.
According to the ITIL Foundation 4e by Axelos,
- Customer. A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption.
