View source for De-escalating

[[File:De-escalating.png|400px|thumb|right|[[De-escalating]]]][[De-escalating]] is decreasing the [[conflict]] in extent, volume, or scope especially through (a) [[active listening]], (b) [[smoothing]], and (c) [[conflict-solving technique]]s.

*[[Smoothing]]. Emphasizing common interests and areas of agreement between the conflicting parties while playing down differences in order to ease the tensions.

==Related lectures==
*[[Relationship Management Quarter]]. 

==See also==
*https://dzone.com/articles/how-to-work-with-difficult-people-without-losing-y

[[Category: Septem Artes Administrativi]][[Category: Articles]]