Anchoring and adjustment heuristic

From CNM Wiki
Jump to: navigation, search

Anchoring and adjustment heuristic is when consumers arrive at an initial judgment and then make adjustments of their first impressions based on additional information.

Definition

According to Marketing Management by Keller and Kotler (15th edition),

Anchoring and adjustment heuristic. When consumers arrive at an initial judgment and then make adjustments of their first impressions based on additional information.