Information and technology

Information and technology is one of the four dimensions of service management. It includes the information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system.

Definitions

According to the ITIL Foundation 4e by Axelos,

Information and technology. One of the four dimensions of service management. It includes the information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system.