Measurement and reporting

Measurement and reporting (hereinafter, the Practice) is the practice to support good decision-making and continual improvement by decreasing levels of uncertainty. The Practice relates to measurement, reporting, and service management. This Practice is a part of the ITIL practices.

Definitions

According to the ITIL Foundation 4e by Axelos,

Measurement and reporting. The practice of supporting good decision-making and continual improvement by decreasing levels of uncertainty.