Service request

A service request is any request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.

Definitions

According to the ITIL Foundation 4e by Axelos,

Service request. A request from a user or a user's authorized representative that initiates a service action which has been agreed as a normal part of service delivery.

Practice

Main wikipage: Service request management practice