Total quality management
Total quality management is a philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations.
Definition
According to Management by Robbins and Coulter (14th edition),
- Total quality management. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations.
According to the HRBoK Guide,
- Total quality management (TQM). Continuous improvement. A method for improving the organization by continuously changing its practices, structures, and systems.
