Difference between revisions of "Cost of quality"
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| − | [[Cost of quality]] (also known by its acronym, [[COQ]], as well as as [[costs of quality]] and [[quality costs]]; hereinafter, the ''Costs'') is two parts of all the costs incurred to ensure quality. These two parts are:<ol><li>'''[[Cost of good quality]]''' (also known as [[costs of conformance]]) | + | [[Cost of quality]] (also known by its acronym, [[COQ]], as well as as [[costs of quality]] and [[quality costs]]; hereinafter, the ''Costs'') is two parts of all the costs incurred to ensure quality. These two parts are:<ol><li>'''[[Cost of good quality]]''' (also known as [[costs of conformance]]), which are costs of keeping produced [[marketable]]s defect-free. They include [[prevention cost|prevention]] and [[appraisal cost]]s.</li><li>'''[[Cost of poor quality]]''' (also known as [[failure cost]], [[costs of non-conformance]], or [[costs of failure of conformance]]), which are costs of failure of keeping produced [[marketable]]s defect-free. They include tangible and intangible internal (i.e. before the marketable reaches the [[customer]]) and external (i.e. after the ''marketable'' reaches the ''customer'' costs.</li></ol>The [[PAF paradigm]] addresses the same [[concept]]; ''PAF'' is the acronym for [[prevention cost|prevention]], [[appraisal cost|appraisal]], [[failure cost|failure]]. |
Revision as of 00:15, 8 July 2020
Cost of quality (also known by its acronym, COQ, as well as as costs of quality and quality costs; hereinafter, the Costs) is two parts of all the costs incurred to ensure quality. These two parts are:
- Cost of good quality (also known as costs of conformance), which are costs of keeping produced marketables defect-free. They include prevention and appraisal costs.
- Cost of poor quality (also known as failure cost, costs of non-conformance, or costs of failure of conformance), which are costs of failure of keeping produced marketables defect-free. They include tangible and intangible internal (i.e. before the marketable reaches the customer) and external (i.e. after the marketable reaches the customer costs.
The PAF paradigm addresses the same concept; PAF is the acronym for prevention, appraisal, failure.
Definition
According to Managing Quality by Foster (6th edition),
- PAF paradigm. Refers to prevention, appraisal, and failure costs of quality.
Rework. Action taken to bring a defective or nonconforming item into compliance with requirements or specifications. Total quality management (TQM). A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations.
