Operations Management Quarter

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Operations Management Quarter (hereinafter, the Quarter) is the first of four lectures of Operations Quadrivium (hereinafter, the Quadrivium):

The Quadrivium is the first of seven modules of Septem Artes Administrativi, which is a course designed to introduce its learners to general concepts in business administration, management, and organizational behavior.


Outline

The predecessor lecture is Process Engineering Quarter.

Concepts

  1. Operations management. Practice and a set of concepts, based on that practice, that define culture of managing of operations.
    • Operations management. The transformation process that converts resources into finished goods and services.
    • Operations (or Ongoing operations). Repetitive enterprise efforts undertaken in order to create a specified deliverable or a batch of specified deliverables using already designed process.
    • Organizing. Management function that involves arranging and structuring work to accomplish the organizational goals.
    • Organizing. Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.
    • Authority. The rights inherent in a managerial position to give orders and to expect the orders to be obeyed.
    • Authority. The rights inherent in a managerial position to tell people what to do and to expect them to do it.
  2. Management. Coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively.
  3. Enterprise result. Any enterprise output, outcome, benefit, and/or drawback that effects somebody or something or may be perceived as effecting somebody or something.
  4. Managerial role. A specific action or behavior expected of and exhibited by a manager.
  5. Task. A single unit of work broken down from a user story. A task is usually completed by just one person.
    • Sprint task. A single small item of work that helps one particular story reach completion.
    • Task board. A physical or online visual representation of user stories broken down into tasks or work units. A physical task board can be as simple as a whiteboard with three columns labeled To Do, Doing, and Done; colored post-it notes or index cards representing tasks are placed in the column that reflects the task's current state. A task board can be expanded to hold more columns and can also include horizontal swim lanes.
    • Task list. A list of tasks needed to complete the set of stories committed to a sprint.
    • Task force (ad hoc committee). A temporary committee or team formed to tackle a specific short-term problem affecting several departments.
    • Task identity. The degree to which a job requires completion of a whole and identifiable piece of work.
    • Task identity. The degree to which a job requires completion of a whole and identifiable piece of work.
    • Task significance. The degree to which a job has a substantial impact on the lives or work of other people.
    • Task significance. The degree to which a job has a substantial impact on the lives or work of other people.
    • Task structure. One of Fiedler's situational contingencies that describes the degree to which job assignments are formalized and structured.
    • Task structure. The degree to which job assignments are procedurized.
  6. Traditional goal-setting. An approach to setting goals in which top managers set goals that then flow down through the organization and become subgoals for each organizational area.
    • Unity of command. The idea that a subordinate should have only one superior to whom he or she is directly responsible.
    • Unity of command. The management principle that each person should report to only one manager.
    • Span of control. The number of employees a manager can efficiently and effectively manage.
    • Span of control. The number of subordinates a manager can effectively and efficiently direct.
    • Span of control. The number of employees a manager is directly (or indirectly) responsible for.

Roles

  1. Manager. An individual who achieves goals through other people.

Methods

Instruments

Practices

The successor lecture is Human Perceptions Quarter.

Materials

Recorded audio

Recorded video

Live sessions

Texts and graphics

See also