Difference between revisions of "Total quality management"
MariamKhalid (talk | contribs) (Created page with "Total quality management is a philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations. ==Definition== Acco...") |
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According to [[Management by Robbins and Coulter (14th edition)]], | According to [[Management by Robbins and Coulter (14th edition)]], | ||
:[[Total quality management]]. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations. | :[[Total quality management]]. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations. | ||
| + | According to the [[HRBoK Guide]], | ||
| + | :[[Total quality management]] ([[TQM]]). Continuous improvement. A method for improving the organization by continuously changing its practices, structures, and systems. | ||
[[Category: Management]][[Category: Articles]] | [[Category: Management]][[Category: Articles]] | ||
Latest revision as of 19:36, 21 July 2020
Total quality management is a philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations.
Definition
According to Management by Robbins and Coulter (14th edition),
- Total quality management. A philosophy of management that is driven by continuous improvement and responsiveness to customer needs and expectations.
According to the HRBoK Guide,
- Total quality management (TQM). Continuous improvement. A method for improving the organization by continuously changing its practices, structures, and systems.
