User contributions
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- 16:39, 3 May 2023 (diff | hist) . . (-1) . . CNMCyber Week 2023-05-03 (→Coordinator's reports)
- 16:38, 3 May 2023 (diff | hist) . . (+111) . . CNMCyber Week 2023-05-03
- 16:36, 3 May 2023 (diff | hist) . . (+318) . . CNMCyber Week 2023-05-03
- 16:49, 19 April 2023 (diff | hist) . . (+607) . . CNMCyber Week 2023-04-19
- 16:31, 19 April 2023 (diff | hist) . . (+39) . . Talk:CNMCyber Week 2023-04-12 (current)
- 16:28, 19 April 2023 (diff | hist) . . (+29,774) . . N Talk:CNMCyber Week 2023-04-12 (Created page with "==Meeting Script==(Unedited) Gary : joined us hello. what's up kid we're starting no you're you're trying to welcome everybody to this week's uh Meeting Kevin: I hope you guy...")
- 20:18, 12 April 2023 (diff | hist) . . (+605) . . N CNMCyber Week 2023-04-19 (Created page with "CNMCyber Week 2023-04-19 is the CNMCyber This Week event on 19 April. The predecessor event is CNMCyber Week 2023-04-12. ==Meeting subject== In this meeting we...")
- 20:05, 12 April 2023 (diff | hist) . . (+40) . . CNMCyber Week 2023-04-12
- 20:01, 12 April 2023 (diff | hist) . . (-2) . . CNMCyber Week 2023-03-15
- 20:00, 12 April 2023 (diff | hist) . . (-23,338) . . Talk:CNMCyber Week 2023-03-15 (Replaced content with "'''Do you have any questions?''' : ''Write here''") (current) (Tag: Replaced)
- 20:00, 12 April 2023 (diff | hist) . . (+23,337) . . CNMCyber Week 2023-03-15
- 14:53, 12 April 2023 (diff | hist) . . (+51) . . CNMCyber Week 2023-04-12
- 14:51, 12 April 2023 (diff | hist) . . (+485) . . CNMCyber Week 2023-04-12
- 13:45, 12 April 2023 (diff | hist) . . (+16,409) . . CNMCyber Week 2023-03-09
- 19:30, 5 April 2023 (diff | hist) . . (+37) . . CNMCyber Week 2023-04-05
- 19:29, 5 April 2023 (diff | hist) . . (+613) . . N CNMCyber Week 2023-04-12 (Created page with "CNMCyber Week 2023-04-12 is the CNMCyber This Week event on 12 April. The predecessor event is CNMCyber Week 2023-04-05. ==Meeting subject== In this meeting we...")
- 01:11, 28 March 2023 (diff | hist) . . (0) . . CNMCyber Week 2023-03-29
- 01:10, 28 March 2023 (diff | hist) . . (+460) . . N CNMCyber Week 2023-03-29 (Created page with "CNMCyber Week 2023-03-22 is the CNMCyber This Week event on 29 March. The predecessor event is CNMCyber Week 2023-03-22. ==Meeting subject== ==Coordinator's r...")
- 16:20, 23 March 2023 (diff | hist) . . (+53) . . CNMCyber Week 2023-03-22
- 16:41, 22 March 2023 (diff | hist) . . (+46) . . CNMCyber Week 2023-03-22
- 16:38, 22 March 2023 (diff | hist) . . (-3) . . CNMCyber Week 2023-03-22
- 16:37, 22 March 2023 (diff | hist) . . (+595) . . CNMCyber Week 2023-03-22
- 02:12, 21 March 2023 (diff | hist) . . (+137) . . CNMCyber Week 2023-03-22
- 00:56, 21 March 2023 (diff | hist) . . (+16) . . CNMCyber Week 2023-03-22
- 00:30, 21 March 2023 (diff | hist) . . (+430) . . N CNMCyber Week 2023-03-22 (Created page with "CNMCyber Week 2023-03-22 is the CNMCyber This Week event on 22 March. The predecessor event is CNMCyber Week 2023-03-15. ==Meeting subject== ==Coordinator's r...")
- 01:25, 16 March 2023 (diff | hist) . . (+56) . . CNMCyber Week 2023-03-15
- 01:20, 16 March 2023 (diff | hist) . . (+1) . . CNMCyber Week 2023-03-09
- 01:19, 16 March 2023 (diff | hist) . . (-1) . . CNMCyber Week 2023-03-09
- 01:19, 16 March 2023 (diff | hist) . . (+2) . . CNMCyber Week 2023-03-09
- 01:18, 16 March 2023 (diff | hist) . . (+55) . . CNMCyber Week 2023-03-09
- 19:19, 13 March 2023 (diff | hist) . . (+49) . . N Talk:CNMCyber Week 2023-03-15 (Created page with "'''Do you have any questions?''' : ''Write here''")
- 19:16, 13 March 2023 (diff | hist) . . (+578) . . N CNMCyber Week 2023-03-15 (Created page with "CNMCyber Week 2023-03-15 is the CNMCyber This Week event on 15 March. The predecessor event is CNMCyber Week 2023-03-09. ==Meeting subject== : We will discuss a...")
- 22:37, 7 June 2020 (diff | hist) . . (+426) . . N Quality audits (Created page with "Quality audits are studies performed by auditors, quality specialists, or top managers to observe the quality practices within an organization. ==Definition== According t...") (current)
- 22:36, 7 June 2020 (diff | hist) . . (+211) . . N Ordinal data (Created page with "Ordinal data is ranked information. ==Definition== According to Managing Quality by Foster (6th edition), :Ordinal data. Ranked information. Category: Qualit...") (current)
- 22:35, 7 June 2020 (diff | hist) . . (+6) . . Managing Quality by Foster (6th edition)
- 22:35, 7 June 2020 (diff | hist) . . (+325) . . N Optimal levels (Created page with "Optimal levels is the best levels or settings of control variables in a Taguchi experiment. ==Definition== According to Managing Quality by Foster (6th edition), :...") (current)
- 22:33, 7 June 2020 (diff | hist) . . (+3) . . Managing Quality by Foster (6th edition)
- 22:32, 7 June 2020 (diff | hist) . . (+1) . . Managing Quality by Foster (6th edition)
- 22:30, 7 June 2020 (diff | hist) . . (+399) . . N XY matrix (Created page with "XY matrix is a matrix used to demonstrate and quantify the strength of relationships between dependent and independent variables. ==Definition== According to Managing Q...") (current)
- 22:30, 7 June 2020 (diff | hist) . . (+373) . . N Y = f(X) (Created page with "Y = f(X) is a formula used in Six Sigma to illustrate the relationships between dependent and independent variables. ==Definition== According to Managing Quality by Fos...") (current)
- 22:30, 7 June 2020 (diff | hist) . . (+293) . . N Yellow belt (Created page with "Yellow belt is someone who has completed yellow-belt six sigma training. ==Definition== According to Managing Quality by Foster (6th edition), :Yellow belt. S...") (current)
- 22:28, 7 June 2020 (diff | hist) . . (+291) . . N X–bar chart (Created page with "X–bar chart is a chart that monitors the mean of a process for variables. ==Definition== According to Managing Quality by Foster (6th edition), :X–bar chart....") (current)
- 22:27, 7 June 2020 (diff | hist) . . (+299) . . N X chart (Created page with "X chart is a chart used to monitor the mean of a process for population values. ==Definition== According to Managing Quality by Foster (6th edition), :X chart. A...") (current)
- 22:27, 7 June 2020 (diff | hist) . . (+271) . . N Working prototype (Created page with "Working prototype is a functioning mock-up or model of a product. ==Definition== According to Managing Quality by Foster (6th edition), :Working prototype. A func...") (current)
- 22:26, 7 June 2020 (diff | hist) . . (+306) . . N Voluntary services (Created page with "Voluntary services are services that are sought by customers of their own volition. ==Definition== According to Managing Quality by Foster (6th edition), :Voluntary...") (current)
- 22:26, 7 June 2020 (diff | hist) . . (+359) . . N Voice of the customer (Created page with "Voice of the customer is a term that refers to the wants, opinions, perceptions, and desires of the customer. ==Definition== According to Managing Quality by Foster (6t...")
- 22:25, 7 June 2020 (diff | hist) . . (+364) . . N Virtual teams (Created page with "Virtual teams are teams that do not physically meet, but are linked together through intranets and the Internet. ==Definition== According to Managing Quality by Foster...") (current)
- 22:24, 7 June 2020 (diff | hist) . . (+407) . . N Vertical deployment (Created page with "Vertical deployment is a term denoting that all of the levels of the management of a firm are involved in the firm's quality efforts. ==Definition== According to Managi...") (current)
- 22:24, 7 June 2020 (diff | hist) . . (+287) . . N Variety (Created page with "Variety is the range of product and service choices offered to customers. ==Definition== According to Managing Quality by Foster (6th edition), :Variety. The rang...") (current)
- 22:23, 7 June 2020 (diff | hist) . . (+193) . . N Variable (Created page with "Variable is a measurement. ==Definition== According to Managing Quality by Foster (6th edition), :Variable. A measurement. Category: Quality ManagementCa...") (current)
- 22:22, 7 June 2020 (diff | hist) . . (+268) . . N Value stream mapping (Created page with "Value stream mapping are flowcharts used in process improvement. ==Definition== According to Managing Quality by Foster (6th edition), :Value stream mapping. Flow...")
- 22:20, 7 June 2020 (diff | hist) . . (+225) . . N Value system (Created page with "Value system is a network of value chains. ==Definition== According to Managing Quality by Foster (6th edition), :Value system. A network of value chains. Ca...")
- 22:19, 7 June 2020 (diff | hist) . . (+382) . . N Value-chain activities (Created page with "Value-chain activities are Porter's chain of activities, including inbound logistics, production, and outbound logistics. ==Definition== According to Managing Quality b...") (current)
- 22:18, 7 June 2020 (diff | hist) . . (+198) . . Value chain
- 22:17, 7 June 2020 (diff | hist) . . (+333) . . N Value-based (Created page with "Value-based is a definition of quality relating to the social benefit from a product or service. ==Definition== According to Managing Quality by Foster (6th edition),...") (current)
- 22:17, 7 June 2020 (diff | hist) . . (+643) . . N Value-added (Created page with "Value-added is a customer-based perspective on quality that is used by services, manufacturing, and public sector organizations. The concept of value-added involves a subj...") (current)
- 22:16, 7 June 2020 (diff | hist) . . (+307) . . N User-based (Created page with "User-based is a definition of service or product quality that is customer centered. ==Definition== According to Managing Quality by Foster (6th edition), :User-base...") (current)
- 22:15, 7 June 2020 (diff | hist) . . (+287) . . N Upstream (Created page with "Upstream are processes that are closer to raw materials. ==Definition== According to Managing Quality by Foster (6th edition), :Upstream. Processes that are close...") (current)
- 22:15, 7 June 2020 (diff | hist) . . (+315) . . N Unique services packages (Created page with "Unique services packages refer to services packages tailored for a specific customer need. ==Definition== According to Managing Quality by Foster (6th edition), :Un...") (current)
- 22:14, 7 June 2020 (diff | hist) . . (+329) . . N Unified theory for services management (Created page with "Unified theory for services management is a set of propositions relative to managing services. ==Definition== According to Managing Quality by Foster (6th edition), :...") (current)
- 22:13, 7 June 2020 (diff | hist) . . (+551) . . N Undeveloped events (Created page with "Undeveloped events is a term used in fault-tree analysis. Undeveloped events are faults that do not have a significant consequence or are not expanded because there is not...") (current)
- 22:13, 7 June 2020 (diff | hist) . . (+335) . . N U chart (Created page with "U chart is a chart used to monitor the number of defects in sequential production lots. ==Definition== According to Managing Quality by Foster (6th edition), :U cha...") (current)
- 22:11, 7 June 2020 (diff | hist) . . (+274) . . N Ts 16949 (Created page with "Ts 16949 is an ISO standard for supplier development and management. ==Definition== According to Managing Quality by Foster (6th edition), :Ts 16949. ISO standard...") (current)
- 22:11, 7 June 2020 (diff | hist) . . (+319) . . N Tree diagram (Created page with "Tree diagram is a tool used to identify the steps needed to address a particular problem. ==Definition== According to Managing Quality by Foster (6th edition), :Tre...")
- 22:10, 7 June 2020 (diff | hist) . . (+381) . . N Transcendent (Created page with "Transcendent is a definition of quality that states quality is something we all recognize but we cannot verbally define. ==Definition== According to Managing Quality by...") (current)
- 22:10, 7 June 2020 (diff | hist) . . (+397) . . N Transactional analysis (Created page with "Transactional analysis is a method for studying the interaction between customers and service providers to help improve service. ==Definition== According to Managing Qu...") (current)
- 22:09, 7 June 2020 (diff | hist) . . (+407) . . N Trait dimension (Created page with "Trait dimension is a view of leadership that states leadership potential is related to the "traits" of an individual, such as height. ==Definition== According to Managi...") (current)
- 22:08, 7 June 2020 (diff | hist) . . (+405) . . N Training program design (Created page with "Training program design is a term that describes the process of tailoring a course or set of courses to meet the needs of a company. ==Definition== According to Managin...") (current)
- 22:08, 7 June 2020 (diff | hist) . . (+399) . . N Training needs assessment (Created page with "Training needs assessment is a process for gathering organizational data relative to finding areas where training is most needed. ==Definition== According to Managing Q...") (current)
- 22:07, 7 June 2020 (diff | hist) . . (+672) . . N Training needs analysis (Created page with "Training needs analysis is the process of identifying organizational needs in terms of capabilities, task needs assessment in terms of skill sets that are needed within th...") (current)
- 22:06, 7 June 2020 (diff | hist) . . (+655) . . N Total quality human resources management (Created page with "Total quality human resources management (TQHRM) is an approach to human resources management that involves many of the concepts of quality management. The primary purpose...") (current)
- 22:06, 7 June 2020 (diff | hist) . . (+335) . . N Tolerance design (Created page with "Tolerance design is the act of determining the amount of allowable variability around parameters. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 22:05, 7 June 2020 (diff | hist) . . (+324) . . N Tiger teams (Created page with "Tiger teams are teams with a specific defined goal and a short timeframe to attain the goal. ==Definition== According to Managing Quality by Foster (6th edition), :...") (current)
- 22:04, 7 June 2020 (diff | hist) . . (+272) . . N Three Ts (Created page with "Three Ts are the task, treatment, and tangibles in service design. ==Definition== According to Managing Quality by Foster (6th edition), :Three Ts. The task, trea...") (current)
- 22:03, 7 June 2020 (diff | hist) . . (+283) . . N Three spheres of quality (Created page with "Three spheres of quality is quality management, assurance, and control. ==Definition== According to Managing Quality by Foster (6th edition), :Three spheres of qual...") (current)
- 22:02, 7 June 2020 (diff | hist) . . (+363) . . N 360-degree evaluation (Created page with "360-degree evaluation is a method for evaluating performance with input from supervisors, peers, and employees. ==Definition== According to Managing Quality by Foster (...") (current)
- 22:01, 7 June 2020 (diff | hist) . . (+362) . . N Temporal attributes (Created page with "Temporal attributes are attributes relating to time such as on-time performance and meeting delivery schedules. ==Definition== According to Managing Quality by Foster (...") (current)
- 22:01, 7 June 2020 (diff | hist) . . (+487) . . N Technology selection for product development (Created page with "Technology selection for product development is the process of selecting materials and technologies that provide the best performance for the customer at an acceptable cos...") (current)
- 22:00, 7 June 2020 (diff | hist) . . (+698) . . N Technology feasibility statement (Created page with "Technology feasibility statement is a feasibility statement used in the design process to assess a variety of issues such as necessary parameters for performance, manufact...") (current)
- 21:59, 7 June 2020 (diff | hist) . . (+383) . . N Technology development for process selection (Created page with "Technology development for process selection is the act of choosing or developing technologies during the design process. ==Definition== According to Managing Quality b...") (current)
- 21:58, 7 June 2020 (diff | hist) . . (+281) . . N Teamware (Created page with "Teamware is a computer software that is used in making group decisions. ==Definition== According to Managing Quality by Foster (6th edition), :Teamware. Computer...") (current)
- 21:56, 7 June 2020 (diff | hist) . . (+236) . . Team building (current)
- 21:55, 7 June 2020 (diff | hist) . . (+197) . . Team
- 21:53, 7 June 2020 (diff | hist) . . (+323) . . N Task needs assessment (Created page with "Task needs assessment is the process of assessing the skills that are needed within a firm. ==Definition== According to Managing Quality by Foster (6th edition), :T...") (current)
- 21:52, 7 June 2020 (diff | hist) . . (+543) . . N Task environment (Created page with "Task environment is the portion of a firm's environment pertaining to structural issues, such as the skill levels of employees, remuneration policies, technology, and the...") (current)
- 21:51, 7 June 2020 (diff | hist) . . (+279) . . N Target firm (Created page with "Target firm is the firm that is being studied or benchmarked against. ==Definition== According to Managing Quality by Foster (6th edition), :Target firm. The firm...") (current)
- 21:50, 7 June 2020 (diff | hist) . . (+481) . . N Tangibles (Created page with "Tangibles is a dimension of service quality that refers to the physical appearance of the service facility, the equipment, the personnel, and the communications material....") (current)
- 21:49, 7 June 2020 (diff | hist) . . (+1,063) . . N Taguchi method (Created page with "Taguchi method is an approach to quality management developed by Genichi Taguchi. The Taguchi method provides (1) a basis for determining the functional relationship betwe...") (current)
- 21:48, 7 June 2020 (diff | hist) . . (+725) . . N Systems view (Created page with "Systems view is a management viewpoint that focuses on the interactions between the various components (i.e., people, policies, machines, processes, and products) that com...") (current)
- 21:48, 7 June 2020 (diff | hist) . . (+411) . . N System reliability (Created page with "System reliability is the probability that components in a system will perform their intended function over a specified period of time. ==Definition== According to Mana...") (current)
- 21:47, 7 June 2020 (diff | hist) . . (+277) . . N System availability (Created page with "System availability is the proportion of time a system is available. ==Definition== According to Managing Quality by Foster (6th edition), :System availability. T...") (current)
- 21:46, 7 June 2020 (diff | hist) . . (+179) . . Sustainability
- 21:44, 7 June 2020 (diff | hist) . . (+345) . . N Surveying (Created page with "Surveying is generating a list of strengths and weaknesses in a firm in a generic internal assessment. ==Definition== According to Managing Quality by Foster (6th editi...") (current)
- 21:43, 7 June 2020 (diff | hist) . . (+533) . . N Supply chain quality management (Created page with "Supply chain quality management (SCQM) is a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with...") (current)
- 21:43, 7 June 2020 (diff | hist) . . (+563) . . N Supply chain (Created page with "Supply chain is a network of facilities that procures raw materials, transforms them into intermediate subassemblies and final products, and then delivers the products to...")
- 21:42, 7 June 2020 (diff | hist) . . (+341) . . N Supplier qualification (Created page with "Supplier qualification is the process of grading suppliers. Usually associated with single sourcing. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 21:41, 7 June 2020 (diff | hist) . . (+348) . . N Supplier filters (Created page with "Supplier filters are hurdles that suppliers must pass in order to be considered by a potential customer. ==Definition== According to Managing Quality by Foster (6th edi...") (current)
- 21:40, 7 June 2020 (diff | hist) . . (+721) . . N Supplier evaluation (Created page with "Supplier evaluation is a tool used by many firms to differentiate and discriminate among suppliers. Supplier evaluations often involve report cards in which potential supp...") (current)
- 21:39, 7 June 2020 (diff | hist) . . (+350) . . N Supplier development programs (Created page with "Supplier development programs are training and development programs provided by firms to their suppliers. ==Definition== According to Managing Quality by Foster (6th ed...") (current)
- 21:38, 7 June 2020 (diff | hist) . . (+281) . . N Supplier development (Created page with "Supplier development is the process of improving supplier performance. ==Definition== According to Managing Quality by Foster (6th edition), :Supplier development...") (current)
- 21:37, 7 June 2020 (diff | hist) . . (+404) . . N Supplier certification or qualification programs (Created page with "Supplier certification or qualification programs are programs designed to certify suppliers as acceptable for a particular customer. ==Definition== According to Managin...") (current)
- 21:36, 7 June 2020 (diff | hist) . . (+597) . . N Supplier alliances (Created page with "Supplier alliances is a term used to characterize the relationship between suppliers and customers when a high degree of linkages and interdependencies exist. supplier aud...") (current)
- 21:36, 7 June 2020 (diff | hist) . . (+320) . . N Superordinate goals (Created page with "Superordinate goals are goals that transcend individual needs to reflect group objectives. ==Definition== According to Managing Quality by Foster (6th edition), :Su...") (current)
- 21:33, 7 June 2020 (diff | hist) . . (+362) . . N Structural measures (Created page with "Structural measures are measures that include objectives, policies, and procedures that are followed by a firm. ==Definition== According to Managing Quality by Foster (...") (current)
- 21:32, 7 June 2020 (diff | hist) . . (+403) . . N Structural attributes (Created page with "Structural attributes refer to attributes having to do with physical characteristics of a product such as power steering or red paint. ==Definition== According to Manag...") (current)
- 21:31, 7 June 2020 (diff | hist) . . (+321) . . N Stretch target (Created page with "Stretch target is a challenging goal or objective requiring significant effort to achieve. ==Definition== According to Managing Quality by Foster (6th edition), :St...") (current)
- 21:30, 7 June 2020 (diff | hist) . . (+228) . . Strategy
- 21:29, 7 June 2020 (diff | hist) . . (+529) . . N Strategic benchmarking (Created page with "Strategic benchmarking is a type of benchmarking that involves observing how others compete. This type of benchmarking typically involves target firms that have been ident...") (current)
- 21:28, 7 June 2020 (diff | hist) . . (+527) . . N Strategic alliances (Created page with "Strategic alliances is an association between two firms by which they agree to work together to achieve a strategic goal. It is often associated with long-term, supplier-c...")
- 21:27, 7 June 2020 (diff | hist) . . (+515) . . N Storming (Created page with "Storming is the second stage of team development, in which the team begins to get to know each other but agreements have not been made to facilitate smooth interaction amo...") (current)
- 21:27, 7 June 2020 (diff | hist) . . (+301) . . N Statistical thinking (Created page with "Statistical thinking is Deming's concept relating to data-based decision making. ==Definition== According to Managing Quality by Foster (6th edition), :Statistical...") (current)
- 21:25, 7 June 2020 (diff | hist) . . (+389) . . N Statistical process control (Created page with "Statistical process control (SPC) is a technique that is concerned with monitoring process capability and process stability. ==Definition== According to Managing Qualit...") (current)
- 21:18, 7 June 2020 (diff | hist) . . (+257) . . N Stability (Created page with "Stability is the likelihood that a process will be random. ==Definition== According to Managing Quality by Foster (6th edition), :Stability. The likelihood that a...")
- 09:07, 7 June 2020 (diff | hist) . . (+300) . . N Spider charts (Created page with "Spider charts are charts used for tracking n metrics in a two-dimensional space. ==Definition== According to Managing Quality by Foster (6th edition), :Spider chart...") (current)
- 08:59, 7 June 2020 (diff | hist) . . (+378) . . N Sole-source filters (Created page with "Sole-source filters are external validation measures of quality programs such as the Baldrige criteria and ISO 9000. ==Definition== According to Managing Quality by...") (current)
- 08:58, 7 June 2020 (diff | hist) . . (-7) . . Soft data (current)
- 08:58, 7 June 2020 (diff | hist) . . (+456) . . N Soft data (Created page with "Soft data refers to data that cannot be measured or specifically quantified, such as survey data that ask respondents to provide their "opinion" about something. ==Defini...")
- 08:56, 7 June 2020 (diff | hist) . . (+336) . . N Soft costs (Created page with "Soft costs are savings that result in increased organizational slack, but not actual cost savings. ==Definition== According to [[Managing Quality by Foster (6th edition)]...") (current)
- 08:56, 7 June 2020 (diff | hist) . . (+499) . . N Societal environment (Created page with "Societal environment is the portion of a firm's environment pertaining to cultural factors such as language, business customs, customer preferences, and patterns of commun...")
- 08:54, 7 June 2020 (diff | hist) . . (+327) . . N Social environment (Created page with "Social environment is the part of an organizational culture that defines the human condition. ==Definition== According to Managing Quality by Foster (6th edition), :[...") (current)
- 08:54, 7 June 2020 (diff | hist) . . (+359) . . N Six sigma (Created page with "Six sigma is an approach to process and product design improvement that emphasizes rapid results and payoffs. ==Definition== According to Managing Quality by Foster (6t...") (current)
- 07:21, 7 June 2020 (diff | hist) . . (+286) . . N SIPOC (Created page with "SIPOC is an acronym for supplier-inputs-process-outputs-customer diagrams. ==Definition== According to Managing Quality by Foster (6th edition), :SIPOC. Acronym f...")
- 07:20, 7 June 2020 (diff | hist) . . (+279) . . N Single sourcing (Created page with "Single sourcing refer to using only one supplier for a single component. ==Definition== According to Managing Quality by Foster (6th edition), :Single sourcing. U...") (current)
- 07:20, 7 June 2020 (diff | hist) . . (+357) . . N Single source purchasing (Created page with "Single source purchasing is an approach to purchasing that requires long-term agreements with few suppliers. ==Definition== According to Managing Quality by Foster (6th...") (current)
- 07:19, 7 June 2020 (diff | hist) . . (+530) . . N Signal factors (Created page with "Signal factors are factors in a Taguchi experiment that are not under control of the operator. Examples include small variations in ambient temperature and variability...") (current)
- 07:06, 7 June 2020 (diff | hist) . . (+375) . . N Shitsuke (Created page with "Shitsuke is a term that refers to the discipline required to maintain the changes that have been made in a workplace. ==Definition== According to Managing Quality by Fo...") (current)
- 07:05, 7 June 2020 (diff | hist) . . (+306) . . N Serviceability (Created page with "Serviceability is a dimension of quality that refers to a product's ease of repair. ==Definition== According to Managing Quality by Foster (6th edition), :Serviceab...") (current)
- 07:04, 7 June 2020 (diff | hist) . . (+6) . . Managing Quality by Foster (6th edition)
- 07:02, 7 June 2020 (diff | hist) . . (-161) . . Service transaction analysis (current)
- 07:01, 7 June 2020 (diff | hist) . . (+465) . . N SERVQUAL (Created page with "SERVQUAL is a survey instrument designed to assess service quality along five specific dimensions: tangibles, reliability, responsiveness, assurance, and empathy. ==Defin...") (current)
- 06:52, 7 June 2020 (diff | hist) . . (+347) . . N Services blueprinting (Created page with "Services blueprinting is a chart that depicts service processes and potential fail points in a process. ==Definition== According to Managing Quality by Foster (6th edit...") (current)
- 06:51, 7 June 2020 (diff | hist) . . (+575) . . N Service transaction analysis (Created page with "Service transaction analysis (sTa) is a process for understanding how a firm interacts with customers. For customer service improvement. serviceability A dimension of qual...")
- 06:47, 7 June 2020 (diff | hist) . . (+467) . . N Service reliability (Created page with "Service reliability is a dimension of service quality that refers to the ability of the service provider to perform the promised service dependably and accurately. ==Defi...") (current)
- 06:46, 7 June 2020 (diff | hist) . . (+178) . . Service
- 06:44, 7 June 2020 (diff | hist) . . (+373) . . N Series reliability (Created page with "Series reliability is a system in which the failure of any single component causes the failure of the entire system. ==Definition== According to Managing Quality by Fos...") (current)
- 06:43, 7 June 2020 (diff | hist) . . (+589) . . N Sequential or departmental approach to design (Created page with "Sequential or departmental approach to design is an approach to design that requires product designers, marketers, process designers, and production managers to work throu...") (current)
- 06:41, 7 June 2020 (diff | hist) . . (+354) . . N Sensory attributes (Created page with "Sensory attributes are attributes having to do with our physical senses, such as fragrance, taste, or feel. ==Definition== According to Managing Quality by Foster (6th...") (current)
- 06:40, 7 June 2020 (diff | hist) . . (+303) . . N Selri (Created page with "Selri is a term that refers to organizing or throwing away things you do not use. ==Definition== According to Managing Quality by Foster (6th edition), :Selri. A...") (current)
- 06:38, 7 June 2020 (diff | hist) . . (+453) . . N Self-direction (Created page with "Self-direction is a term that refers to providing autonomy to employees (or other recipients of training) in terms of facilitating their own training needs. ==Definition=...") (current)
- 06:37, 7 June 2020 (diff | hist) . . (+313) . . N Self-directed work teams (Created page with "Self-directed work teams refer to work teams that have a considerable degree of autonomy. ==Definition== According to Managing Quality by Foster (6th edition), :Sel...") (current)
- 06:36, 7 June 2020 (diff | hist) . . (+326) . . N Selective services packages (Created page with "Selective services packages are service packages that can be selected from a menu of options. ==Definition== According to Managing Quality by Foster (6th edition), :[...") (current)
- 06:35, 7 June 2020 (diff | hist) . . (+198) . . Selection
- 06:33, 7 June 2020 (diff | hist) . . (+257) . . N Seiton (Created page with "Seiton is a term that refers to neatness in the workplace. ==Definition== According to Managing Quality by Foster (6th edition), :Seiton. A term that refers to ne...") (current)
- 06:28, 7 June 2020 (diff | hist) . . (+303) . . N Seiso (Created page with "Seiso is a term that suggests that a highly productive workplace should be clean. ==Definition== According to Managing Quality by Foster (6th edition), :Seiso. A...") (current)
- 06:28, 7 June 2020 (diff | hist) . . (+241) . . N Seiketsu (Created page with "Seiketsu is a term that refers to standardization. ==Definition== According to Managing Quality by Foster (6th edition), :Seiketsu. A term that refers to standard...") (current)
- 06:26, 7 June 2020 (diff | hist) . . (+313) . . N Scatter diagram (Created page with "Scatter diagram is a scatter plot used to examine the relationships between variables. ==Definition== According to Managing Quality by Foster (6th edition), :Scatte...")
- 06:25, 7 June 2020 (diff | hist) . . (+297) . . N Sampling plan (Created page with "Sampling plan is a determination of how data are to be gathered and evaluated. ==Definition== According to Managing Quality by Foster (6th edition), :[[Sampling plan]...") (current)
- 06:24, 7 June 2020 (diff | hist) . . (+217) . . N Sample (Created page with "Sample is a part representing a whole. ==Definition== According to Managing Quality by Foster (6th edition), :Sample. A part representing a whole. Category:...") (current)
- 19:46, 6 June 2020 (diff | hist) . . (+303) . . N S chart (Created page with "S chart is a standard deviation chart for monitoring changes in process variation. ==Definition== According to Managing Quality by Foster (6th edition), :S chart....") (current)
- 19:44, 6 June 2020 (diff | hist) . . (+310) . . N RUMBA (Created page with "RUMBA is an acronym for realistic, understandable, measurable, believable, actionable. ==Definition== According to Managing Quality by Foster (6th edition), :[[RUMBA]...") (current)
- 19:43, 6 June 2020 (diff | hist) . . (+341) . . N Robust design (Created page with "Robust design is designing so that an increase in variability will not result in defective products. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 19:42, 6 June 2020 (diff | hist) . . (+405) . . N Reverse engineering (Created page with "Reverse engineering is the process of dismantling a competitor's products to understand the strengths and weaknesses of the designs. ==Definition== According to Managin...") (current)
- 19:40, 6 June 2020 (diff | hist) . . (+441) . . N Responsiveness (Created page with "Responsiveness is a dimension of service quality that refers to the willingness of the service provider to be helpful and prompt in providing service. ==Definition== Acco...") (current)
- 19:37, 6 June 2020 (diff | hist) . . (+239) . . N Replications (Created page with "Replications is a number of runs of an experiment. ==Definition== According to Managing Quality by Foster (6th edition), :Replications. Number of runs of an exper...") (current)
- 19:35, 6 June 2020 (diff | hist) . . (+129) . . Reliability
- 19:34, 6 June 2020 (diff | hist) . . (+319) . . N Relationship management (Created page with "Relationship management is a method for developing long-term associations with customers. ==Definition== According to Managing Quality by Foster (6th edition), :Rel...")
- 19:32, 6 June 2020 (diff | hist) . . (+311) . . N Reinventing government (Created page with "Reinventing government refer to Clinton administration effort to reduce government waste. ==Definition== According to Managing Quality by Foster (6th edition), :Rei...") (current)
- 19:31, 6 June 2020 (diff | hist) . . (+573) . . N Reengineering (Created page with "Reengineering refer to (1) A method for making rapid, radical changes to a company's organization and processes; (2) taking apart a competitor's products to see how they a...")
- 19:29, 6 June 2020 (diff | hist) . . (+621) . . N Redundancy (Created page with "Redundancy is a technique for avoiding failure by putting backup systems in place that can take over if a primary system fails. For example, many redundant systems are use...")
- 19:29, 6 June 2020 (diff | hist) . . (+486) . . N Recall procedures (Created page with "Recall procedures are steps for taking defective products from market. For example, Tylenol and Firestone Wilderness AT tires used these procedures to recall their product...") (current)
- 19:27, 6 June 2020 (diff | hist) . . (+393) . . N Ready–fire–aim (Created page with "Ready–fire–aim is a method that focuses on getting new technology to market and then determining how to sell the products. ==Definition== According to Managing Qual...") (current)
- 19:26, 6 June 2020 (diff | hist) . . (+251) . . Readiness (current)
- 19:22, 6 June 2020 (diff | hist) . . (+559) . . N Reactive customer-driven quality (Created page with "Reactive customer-driven quality (RCDQ) is a state that is characterized by a supplier "reacting" to the quality expectations of a customer rather than proactively anticip...") (current)
- 19:21, 6 June 2020 (diff | hist) . . (+269) . . N Random variation (Created page with "Random variation is a variation that is uncontrollable. ==Definition== According to Managing Quality by Foster (6th edition), :Random variation. Variation that is...") (current)
- 19:20, 6 June 2020 (diff | hist) . . (+283) . . N R chart (Created page with "R chart is a variables chart that monitors the dispersion of a process. ==Definition== According to Managing Quality by Foster (6th edition), :R chart. A variable...") (current)
- 19:19, 6 June 2020 (diff | hist) . . (+356) . . N Quality measures (Created page with "Quality measures are ratios that are used to measure a firm's performance in the area of quality management. ==Definition== According to Managing Quality by Foster (6th...") (current)
- 19:18, 6 June 2020 (diff | hist) . . (+383) . . N Quality maturity analysis (Created page with "Quality maturity analysis (QMa) is a study in which a firm's level of maturity relating to quality practices is assessed. ==Definition== According to Managing Quality b...") (current)
- 19:17, 6 June 2020 (diff | hist) . . (+395) . . N Quality management (Created page with "Quality management is the management processes that overarch and tie together quality control and quality assurance activities. ==Definition== According to Managing Qua...")
- 19:16, 6 June 2020 (diff | hist) . . (+465) . . N Quality loss function (Created page with "Quality loss function (QlF) is a set of Taguchi functions that determines economic penalties that society incurs as a result of producing a nonconforming product. ==Defin...") (current)
- 19:15, 6 June 2020 (diff | hist) . . (+407) . . N Quality improvement system (Created page with "Quality improvement system is the result of the interactions between the various components that define the quality policy in a firm. ==Definition== According to Managi...") (current)
- 15:55, 6 June 2020 (diff | hist) . . (+647) . . N Quality function deployment (Created page with "Quality function deployment (QFD) involves developing a matrix that includes customer preferences and engineering product attributes. A QFD matrix allows a firm to analyze...")
- 10:22, 6 June 2020 (diff | hist) . . (+472) . . N Quality dimension (Created page with "Quality dimensions are aspects of quality that help to better define what quality is. They include perceived quality, conformance, reliability, durability, and so on. ==D...")
- 10:21, 6 June 2020 (diff | hist) . . (+453) . . N Quality control (Created page with "Quality control (QC) is the process relating to gathering process data and analyzing the data to determine whether the process exhibits nonrandom variation. ==Definition=...")
- 10:20, 6 June 2020 (diff | hist) . . (-1) . . Quality circles (current)
- 10:19, 6 June 2020 (diff | hist) . . (+401) . . N Quality circles (Created page with "Quality circles is a brainstorming sessions involving employees of a firm whose goal is improving processes and process capability. ==Definition== According to Managing...")
- 10:18, 6 June 2020 (diff | hist) . . (+487) . . N Quality at the source (Created page with "Quality at the source is a method of process control whereby each worker is responsible for his or her own work and performs needed inspections at each stage of the proces...")
- 10:17, 6 June 2020 (diff | hist) . . (+340) . . N Quality assurance (Created page with "Quality assurance are those activities associated with assuring the quality of a product or service. ==Definition== According to Managing Quality by Foster (6th edition...")
- 10:16, 6 June 2020 (diff | hist) . . (+645) . . N QS 9000 (Created page with "QS 9000 is a supplier development program developed by a Daimler Chrysler/Ford/General Motors supplier requirement task force. The purpose of QS 9000 was to provide a...") (current)
- 10:15, 6 June 2020 (diff | hist) . . (+4) . . QMS (current)
- 10:14, 6 June 2020 (diff | hist) . . (+289) . . N QMS (Created page with "QMS. Quality management system that relates to ISO 9000 requirements. ==Definition== According to Managing Quality by Foster (6th edition), :QMS. Quality mana...")
- 10:13, 6 June 2020 (diff | hist) . . (+562) . . N Pull production (Created page with "Pull production is when the flow of production is regulated by customer need. Parts or products are not released at any stage of production until the immediate customer or...") (current)
- 10:12, 6 June 2020 (diff | hist) . . (+385) . . N Pugh matrix (Created page with "Pugh matrix is a method of concept selection used to identify conflicting requirements and to prioritize design trade-off. ==Definition== According to Managing Quality...") (current)
- 10:07, 6 June 2020 (diff | hist) . . (+497) . . N Prototyping (Created page with "Prototyping is an iterative approach to design, in which a series of mock-ups or models is developed until the customer and the designer come to agreement as to the final...") (current)
- 10:05, 6 June 2020 (diff | hist) . . (+8) . . Project risk assessment (current)
- 10:05, 6 June 2020 (diff | hist) . . (+377) . . N Project risk assessment (Created page with "Project risk assessment is a method for determining the propensity for a Six Sigma project to achieve desired results. ==Definition== According to Managing Quality by F...")
- 10:04, 6 June 2020 (diff | hist) . . (+352) . . N Project charter (Created page with "Project charter is a document showing the purposes, participants, goals, and authorizations for a project. ==Definition== According to Managing Quality by Foster (6th e...")
- 10:00, 6 June 2020 (diff | hist) . . (+456) . . N Profound organizational learning (Created page with "Profound organizational learning is a quality-based learning that occurs as people discover the causes of errors, defects, and poor customer service in a firm. ==Definiti...") (current)
- 09:59, 6 June 2020 (diff | hist) . . (+374) . . N Productivity ratios (Created page with "Productivity ratios are ratios that are used for measuring the extent to which a firm effectively uses its resources. ==Definition== According to Managing Quality by Fo...") (current)
- 09:58, 6 June 2020 (diff | hist) . . (+359) . . N Product traceability (Created page with "Product traceability is the ability to trace a component part of a product back to its original manufacturer. ==Definition== According to Managing Quality by Foster (6t...") (current)
- 09:57, 6 June 2020 (diff | hist) . . (+409) . . N Product marketing and supply chain (Created page with "Product marketing and supply chain is the process of developing the marketing-related activities associated with a product or service. ==Definition== According to Manag...") (current)
- 09:56, 6 June 2020 (diff | hist) . . (+280) . . N Product manufacture, delivery, and use (Created page with "Product manufacture, delivery, and use are stages of the supply chain. ==Definition== According to Managing Quality by Foster (6th edition), :Product manufacture, d...") (current)
- 09:55, 6 June 2020 (diff | hist) . . (+419) . . N Product liability (Created page with "Product liability is the risk a manufacturer assumes when there is a chance that a consumer could be injured by the manufacturer's product. ==Definition== According to ...") (current)
- 09:54, 6 June 2020 (diff | hist) . . (+2) . . Product idea generation (current)
- 09:54, 6 June 2020 (diff | hist) . . (+341) . . N Product idea generation (Created page with "Product idea generation. The process of generating product ideas from external and internal sources. ==Definition== According to Managing Quality by Foster (6th edition...")
- 09:51, 6 June 2020 (diff | hist) . . (+513) . . N Product design engineering (Created page with "Product design engineering is a form of engineering that involves activities associated with concept development, needs specification, final specification, and final desig...")
- 09:50, 6 June 2020 (diff | hist) . . (+536) . . N Product design and evaluation (Created page with "Product design and evaluation are activities that include the definition of the product architecture and the design, production, and testing of a system (including its sub...")
- 09:49, 6 June 2020 (diff | hist) . . (+325) . . N Product data management (Created page with "Product data management (PDM) is a method for gathering and evaluating product-related data. ==Definition== According to Managing Quality by Foster (6th edition), :...") (current)
- 09:47, 6 June 2020 (diff | hist) . . (+391) . . N Product benchmarking (Created page with "Product benchmarking is a type of benchmarking that firms employ when designing new products or upgrades to current products. ==Definition== According to Managing Quali...") (current)
- 09:45, 6 June 2020 (diff | hist) . . (+260) . . N Product-based (Created page with "Product-based is the context of Garvin's quality dimensions. ==Definition== According to Managing Quality by Foster (6th edition), :Product-based. The context of...") (current)
- 09:44, 6 June 2020 (diff | hist) . . (+156) . . Market exchangeable
- 09:42, 6 June 2020 (diff | hist) . . (+340) . . N Producer's risk (Created page with "Producer's risk is the risk associated with rejecting a lot of material that has acceptable quality. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 09:42, 6 June 2020 (diff | hist) . . (+254) . . N Process map (Created page with "Process map is a process flowchart with responsibilities. ==Definition== According to Managing Quality by Foster (6th edition), :Process map. A process flowchart...") (current)
- 09:41, 6 June 2020 (diff | hist) . . (+388) . . N Process improvement teams (Created page with "Process improvement teams are teams that are involved in identifying opportunities for improving select processes in a firm. ==Definition== According to Managing Qualit...") (current)
- 09:40, 6 June 2020 (diff | hist) . . (+489) . . N Process decision program chart (Created page with "Process decision program chart is a tool that is used to help brainstorm possible contingencies or problems associated with the implementation of some program or improveme...") (current)
- 09:39, 6 June 2020 (diff | hist) . . (+254) . . N Process charts (Created page with "Process charts are tools for monitoring process stability. ==Definition== According to Managing Quality by Foster (6th edition), :Process charts. Tools for monito...") (current)
- 09:35, 6 June 2020 (diff | hist) . . (+390) . . N Process chain diagram (Created page with "Process chain diagram (PCN) is a tool for adapting and improving service delivery processes (developed by Dr. Scott Sampson). ==Definition== According to Managing Quali...") (current)
- 09:33, 6 June 2020 (diff | hist) . . (+575) . . N Process benchmarking (Created page with "Process benchmarking is a type of benchmarking that focuses on the observation of business processes, including process flows, operating systems, process technologies, and...") (current)
- 09:31, 6 June 2020 (diff | hist) . . (+301) . . N Prioritization grid (Created page with "Prioritization grid is a tool used to make decisions based on multiple criteria. ==Definition== According to Managing Quality by Foster (6th edition), :Prioritizati...") (current)
- 09:29, 6 June 2020 (diff | hist) . . (+393) . . N Preventive maintenance (Created page with "Preventive maintenance is maintaining scheduled upkeep and improvement to equipment so equipment can actually improve with age. ==Definition== According to Managing Qua...") (current)
- 09:27, 6 June 2020 (diff | hist) . . (+328) . . N Prevention costs (Created page with "Prevention costs are costs associated with preventing defects and imperfections from occurring. ==Definition== According to Managing Quality by Foster (6th edition),...")
- 09:25, 6 June 2020 (diff | hist) . . (+292) . . N Presidential audits (Created page with "Presidential audits are annual quality audits led by the president of a firm. ==Definition== According to Managing Quality by Foster (6th edition), :Presidential au...") (current)
- 09:24, 6 June 2020 (diff | hist) . . (+209) . . N Ppk (Created page with "ppk is the process capability index. ==Definition== According to Managing Quality by Foster (6th edition), :ppk. Process capability index. Category: Quality...") (current)
- 09:22, 6 June 2020 (diff | hist) . . (+199) . . N Poka-yoke (Created page with "Poka-yoke is mistake proofing. ==Definition== According to Managing Quality by Foster (6th edition), :Poka-yoke. Mistake proofing. Category: Quality Management...")
- 09:21, 6 June 2020 (diff | hist) . . (+323) . . N Plan-do-check-act cycle (Created page with "Plan–do–check–act cycle (PDCa) is a process for improvement pioneered by W. E. Deming. ==Definition== According to Managing Quality by Foster (6th edition), :...")
- 09:20, 6 June 2020 (diff | hist) . . (+315) . . N Physical environment (Created page with "Physical environment is the geographic area that is in the proximity of an organization. ==Definition== According to Managing Quality by Foster (6th edition), :Phys...") (current)
- 09:19, 6 June 2020 (diff | hist) . . (+353) . . N Performing (Created page with "Performing is the fourth stage of team development, where a mutually supportive, steady state is achieved. ==Definition== According to Managing Quality by Foster (6th e...") (current)
- 09:18, 6 June 2020 (diff | hist) . . (+670) . . N Performance benchmarking (Created page with "Performance benchmarking is a type of benchmarking that allows initiator firms to compare themselves against benchmark firms on performance issues such as cost structures,...") (current)
- 09:12, 6 June 2020 (diff | hist) . . (+432) . . N Performance attributes (Created page with "Performance attributes are attributes having to do with the functioning of a product such as horsepower, signal-to-noise ratio, or decibel output. ==Definition== Accordin...") (current)
- 09:11, 6 June 2020 (diff | hist) . . (+216) . . Performance
- 09:10, 6 June 2020 (diff | hist) . . (+491) . . N Perceived quality (Created page with "Perceived quality is a dimension of quality identified by David Garvin that refers to a subjective assessment of a product's quality based on criteria defined by the obser...") (current)
- 09:05, 6 June 2020 (diff | hist) . . (+468) . . N Pay-for-learning programs (Created page with "Pay-for-learning programs are programs that involve compensating employees for their knowledge and skills rather than singularly for the specific jobs they perform. ==Def...") (current)
- 09:03, 6 June 2020 (diff | hist) . . (+4) . . Payback period (current)
- 09:02, 6 June 2020 (diff | hist) . . (+218) . . Payback period
- 09:01, 6 June 2020 (diff | hist) . . (+561) . . N Passively solicited customer feedback (Created page with "Passively solicited customer feedback is a method of soliciting customer feedback that is left to the customer to initiate, such as filling out a restaurant complaint card...") (current)
- 09:00, 6 June 2020 (diff | hist) . . (+660) . . N Passive data gathering (Created page with "Passive data gathering occurs when the customer initiates the data gathering for a firm such as filling out a customer complaint card or sending an e-mail. The firm provid...") (current)
- 08:45, 6 June 2020 (diff | hist) . . (+373) . . N Partnering (Created page with "Partnering is an approach to selling in foreign markets that involves the collaborative effort of two organizations. ==Definition== According to Managing Quality by Fos...") (current)
- 08:44, 6 June 2020 (diff | hist) . . (+585) . . N Parking lot (Created page with "Parking lot is a term used in meetings that refers to a flipchart or whiteboard where topics that are off-the-subject are "parked" with the agreement that these topics wil...") (current)
- 08:43, 6 June 2020 (diff | hist) . . (-4) . . Pareto principle
- 08:42, 6 June 2020 (diff | hist) . . (+340) . . N Pareto principle (Created page with "Pareto's law (the 80/20 rule) are states that 80% of the problems are a result of 20% of the causes. ==Definition== According to Managing Quality by Foster (6th edition...")
- 08:41, 6 June 2020 (diff | hist) . . (+295) . . N Pareto chart (Created page with "Pareto chart is a chart used to identify and prioritize problems to be solved. ==Definition== According to Managing Quality by Foster (6th edition), :Pareto chart...")
- 08:40, 6 June 2020 (diff | hist) . . (+769) . . N Pareto analysis (Created page with "Pareto analysis is an economic concept identified by Joseph Juran that argues the majority of quality problems are caused by relatively few causes. This economic concept i...") (current)
- 08:40, 6 June 2020 (diff | hist) . . (+387) . . N Parameter design (Created page with "Parameter design is designing control factors such as product specifications and measurements for optimal product function. ==Definition== According to Managing Quality...") (current)
- 08:36, 6 June 2020 (diff | hist) . . (+322) . . N Parallel reliability (Created page with "Parallel reliability this involves the use of backup or redundant components in a system. ==Definition== According to Managing Quality by Foster (6th edition), :Par...") (current)
- 08:23, 6 June 2020 (diff | hist) . . (+333) . . N Parallel processing in focused teams (Created page with "Parallel processing in focused teams is performing work simultaneously rather than sequentially. ==Definition== According to Managing Quality by Foster (6th edition),...") (current)
- 08:22, 6 June 2020 (diff | hist) . . (+435) . . N Paper prototypes (Created page with "Paper prototypes is a series of drawings that are developed by the designer on CAD systems and are reviewed by decision makers prior to acceptance. ==Definition== Accordi...") (current)
- 08:21, 6 June 2020 (diff | hist) . . (+294) . . N Cost of quality (Created page with "PAF paradigm refers to prevention, appraisal, and failure costs of quality. ==Definition== According to Managing Quality by Foster (6th edition), :PAF paradigm. R...")
- 08:20, 6 June 2020 (diff | hist) . . (+253) . . N P chart (Created page with "p chart is a chart used to monitor proportion defective. ==Definition== According to Managing Quality by Foster (6th edition), :p chart. A chart used to monitor p...") (current)
- 08:19, 6 June 2020 (diff | hist) . . (+420) . . N Over-the-wall syndrome (Created page with "Over-the-wall syndrome are difficulties that arise when different types of engineers work in totally different departments in the same firm. ==Definition== According to [...") (current)
- 08:17, 6 June 2020 (diff | hist) . . (+300) . . N Outbound logistics (Created page with "Outbound logistics are associated with the movement of products to the customer. ==Definition== According to Managing Quality by Foster (6th edition), :Outbound log...") (current)
- 08:16, 6 June 2020 (diff | hist) . . (+358) . . N Orthogonal arrays (Created page with "Orthogonal arrays are experimental design tools that ensure independence between iterations of an experiment. ==Definition== According to Managing Quality by Foster (6t...") (current)
- 08:15, 6 June 2020 (diff | hist) . . (+327) . . N Organizational learning (Created page with "Organizational learning is the sum of the changes in knowledge among the employees of a firm. ==Definition== According to Managing Quality by Foster (6th edition), :[...") (current)
- 08:14, 6 June 2020 (diff | hist) . . (+220) . . Organizational design (current)
- 08:08, 6 June 2020 (diff | hist) . . (+219) . . Organic organization (current)
- 08:03, 6 June 2020 (diff | hist) . . (+321) . . N Operational auditing (Created page with "Operational auditing is a modern auditing practices that focus on operational efficiencies. ==Definition== According to Managing Quality by Foster (6th edition), :O...") (current)
- 08:02, 6 June 2020 (diff | hist) . . (+382) . . N Operating results (Created page with "Operating results are measures that are important to monitoring and tracking the effectiveness of a company's operations. ==Definition== According to Managing Quality b...") (current)
- 08:01, 6 June 2020 (diff | hist) . . (+425) . . N Operating characteristic curve (Created page with "Operating characteristic curve (OC) is an assessment of the probability of accepting a shipment, given the existing level of shipment quality. ==Definition== According to...") (current)
- 08:00, 6 June 2020 (diff | hist) . . (+202) . . On-the-job training
- 07:58, 6 June 2020 (diff | hist) . . (+537) . . N Offline experimentation (Created page with "Offline experimentation is a method for determining the best configurations of processes. Usually uses a design of experiments (DOE) format such as the Taguchi method or P...") (current)
- 07:57, 6 June 2020 (diff | hist) . . (+297) . . N Np chart (Created page with "Np chart is an attributes chart used to monitor the number of items defective. ==Definition== According to Managing Quality by Foster (6th edition), :Np chart. An...") (current)
- 07:54, 6 June 2020 (diff | hist) . . (+298) . . N New seven (N7) tools (Created page with "New seven (N7) tools are managerial tools that are used in quality improvement. ==Definition== According to Managing Quality by Foster (6th edition), :New seven (N7...") (current)
- 07:53, 6 June 2020 (diff | hist) . . (+429) . . N Norming (Created page with "Norming is the third stage of team development, in which the team becomes a cohesive unit and interdependence, trust, and cooperation are built. ==Definition== According...") (current)
- 07:52, 6 June 2020 (diff | hist) . . (+234) . . N Nonrandom variation (Created page with "Nonrandom variation are controllable variation. ==Definition== According to Managing Quality by Foster (6th edition), :Nonrandom variation. Controllable variation...") (current)
- 07:51, 6 June 2020 (diff | hist) . . (+278) . . N Noise factors (Created page with "Noise factors are factors or variables that exhibit random variation. ==Definition== According to Managing Quality by Foster (6th edition), :Noise factors. Factor...") (current)
- 07:50, 6 June 2020 (diff | hist) . . (+389) . . N Natural work groups (Created page with "Natural work groups is a term used to describe teams that are organized according to a common product, customer, or service. ==Definition== According to Managing Qualit...") (current)
- 07:50, 6 June 2020 (diff | hist) . . (+371) . . N N = 2 technique (Created page with "N = 2 technique is an acceptance sampling approach that involves inspecting the first and last items in a shipment. ==Definition== According to Managing Quality by Fost...") (current)
- 07:48, 6 June 2020 (diff | hist) . . (+417) . . N Multiuser CAD systems (Created page with "Multiuser CAD systems. Computer-aided design systems that are networked so multiple designers can work on a single design simultaneously. ==Definition== According to Ma...") (current)
- 07:47, 6 June 2020 (diff | hist) . . (+361) . . N Multiple-skills systems (Created page with "Multiple-skills systems is a method for developing employees so that they can perform more than a single task. ==Definition== According to Managing Quality by Foster (6...") (current)
- 07:46, 6 June 2020 (diff | hist) . . (+543) . . N Multilevel approach (Created page with "Multilevel approach is a term used to depict state quality award programs that include two levels: a top level based on the full-Baldrige criteria and a second level based...") (current)
- 23:06, 5 June 2020 (diff | hist) . . (+208) . . N Muda (Created page with "Muda is a Japanese term for waste. ==Definition== According to Managing Quality by Foster (6th edition), :Muda. A Japanese term for waste. Category: Quality M...")
- 23:05, 5 June 2020 (diff | hist) . . (+353) . . N Mr chart (Created page with "Mr chart refers to (1) A chart for plotting variables when samples are not possible; (2) A moving range chart. ==Definition== According to Managing Quality by Foster (6...") (current)
- 23:04, 5 June 2020 (diff | hist) . . (+418) . . N Mourning (Created page with "Mourning is the final stage of the team life cycle, in which team members regret the ending of the project and the breaking up of the team. ==Definition== According to ...") (current)
- 23:00, 5 June 2020 (diff | hist) . . (+475) . . N Moment of truth (Created page with "Moment of truth refers to in a service context, the phrase "moment of truth" refers to the point in a service experience at which the customer expects something to happen....") (current)
- 22:57, 5 June 2020 (diff | hist) . . (+4) . . Mission
- 22:56, 5 June 2020 (diff | hist) . . (+162) . . Mission
- 22:55, 5 June 2020 (diff | hist) . . (+340) . . N Meeting management (Created page with "Meeting management is a term that refers to the effective conducting of meetings in an organization. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 22:54, 5 June 2020 (diff | hist) . . (+390) . . N Median chart (Created page with "Median chart is a control chart for monitoring variation in process central tendency when it is difficult to compute averages. ==Definition== According to Managing Qual...") (current)
- 22:53, 5 June 2020 (diff | hist) . . (+338) . . N Measurement system analysis (Created page with "Measurement system analysis (MSA) is a set of tools used to determine the accuracy of measurements. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 22:52, 5 June 2020 (diff | hist) . . (+257) . . N Measure phase (Created page with "Measure phase is a six sigma phase for collecting data. ==Definition== According to Managing Quality by Foster (6th edition), :Measure phase. Six sigma p...") (current)
- 22:51, 5 June 2020 (diff | hist) . . (+328) . . N Mean time to repair (Created page with "Mean time to repair (MTTR) is the average time it takes before a product needs to be repaired. ==Definition== According to Managing Quality by Foster (6th edition), :...") (current)
- 22:50, 5 June 2020 (diff | hist) . . (+364) . . N Mean time to failure (Created page with "Mean time to failure (MTTF) is the average time that has historically lapsed between product or system failures. ==Definition== According to Managing Quality by Foster...") (current)
- 22:49, 5 June 2020 (diff | hist) . . (+412) . . N Mean time between failures (Created page with "Mean time between failures (MTBF) is the overall average time between product breakdowns. Usually expressed in terms of operating hours. ==Definition== According to Man...")
- 22:47, 5 June 2020 (diff | hist) . . (+374) . . N Matrix diagram (Created page with "Matrix diagram is a brainstorming tool that can be used in a group to show the relationships between ideas or issues. ==Definition== According to Managing Quality by Fo...") (current)
- 22:46, 5 June 2020 (diff | hist) . . (+376) . . N Master black belt (Created page with "Master black belt is an experienced black belt who is used as an organizational resource, trainer, and specialist. ==Definition== According to Managing Quality by F...") (current)
- 22:44, 5 June 2020 (diff | hist) . . (+352) . . N Market-share data (Created page with "Market-share data is a comparative measure that determines relative positions of firms in the marketplace. ==Definition== According to Managing Quality by Foster (6th e...") (current)
- 22:43, 5 June 2020 (diff | hist) . . (+298) . . N Manufacturing system design (Created page with "Manufacturing system design is the process of designing a manufacturing system. ==Definition== According to Managing Quality by Foster (6th edition), :Manufacturing...") (current)
- 22:42, 5 June 2020 (diff | hist) . . (+6) . . Managing Quality by Foster (6th edition)
- 22:40, 5 June 2020 (diff | hist) . . (+286) . . N Manufacturing-based (Created page with "Manufacturing-based are dimensions of quality that are production related. ==Definition== According to Managing Quality by Foster (6th edition), :Manufacturing-based...") (current)
- 22:37, 5 June 2020 (diff | hist) . . (+340) . . N Management by fact (Created page with "Management by fact is a core value of the Baldrige award that focuses on data-based decision making. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 22:36, 5 June 2020 (diff | hist) . . (+296) . . N Malpractice (Created page with "Malpractice is the result of mistakes made by a professional service provider. ==Definition== According to Managing Quality by Foster (6th edition), :Malpractice....") (current)
- 22:35, 5 June 2020 (diff | hist) . . (+528) . . N Malcolm Baldrige award (Created page with "Malcolm Baldrige award is a U.S. national quality award sponsored by the U.S. Department of Commerce and private industry. The award is named after former Secretary of Com...") (current)
- 22:34, 5 June 2020 (diff | hist) . . (+362) . . N Lot tolerance percent defective (Created page with "Lot tolerance percent defective (lTPD) is the maximum level of percent defective acceptable in production lots. ==Definition== According to Managing Quality by Foster (...") (current)
- 22:32, 5 June 2020 (diff | hist) . . (+492) . . N Loss to society (Created page with "Loss to society is according to Taguchi, this loss occurs every time a dimension in a product varies from its target dimension. It is associated with Taguchi's "ideal qual...") (current)
- 22:31, 5 June 2020 (diff | hist) . . (+2) . . Line-stop authority (current)
- 22:31, 5 June 2020 (diff | hist) . . (+326) . . N Line-stop authority (Created page with "Line-stop authority. The authority to stop a production line whenever a problem is detected. ==Definition== According to Managing Quality by Foster (6th edition), :...")
- 22:30, 5 June 2020 (diff | hist) . . (+456) . . N Life testing (Created page with "Life testing is a facet of reliability engineering concerned with determining whether a product will fail under controlled conditions during a specified life. ==Definitio...") (current)
- 22:29, 5 June 2020 (diff | hist) . . (+241) . . Licensing
- 22:28, 5 June 2020 (diff | hist) . . (+384) . . N Learning curve effect (Created page with "Learning curve effect is a theoretical concept that suggests the more you do something, the better you become at doing it. ==Definition== According to Managing Quality...") (current)
- 22:27, 5 June 2020 (diff | hist) . . (+350) . . N Lean-six sigma (Created page with "Lean-six sigma is combining the philosophies of lean management with six sigma improvement processes. ==Definition== According to Managing Quality by Foster (6th ed...") (current)
- 22:25, 5 June 2020 (diff | hist) . . (+344) . . N Lean production (Created page with "Lean production is an approach for reducing waste in production processes using just-in-time concepts. ==Definition== According to Managing Quality by Foster (6th editi...")
- 22:24, 5 June 2020 (diff | hist) . . (+244) . . N Lean (Created page with "Lean is a waste-free approach to process management. ==Definition== According to Managing Quality by Foster (6th edition), :Lean. A waste-free approach to process...")
- 22:24, 5 June 2020 (diff | hist) . . (+164) . . Leading (current)
- 22:16, 5 June 2020 (diff | hist) . . (+223) . . Leadership
- 22:15, 5 June 2020 (diff | hist) . . (+388) . . N Leader skills (Created page with "Leader skills is a view of leadership stating that leadership potential is related to the skills possessed by an individual. ==Definition== According to Managing Qualit...") (current)
- 22:14, 5 June 2020 (diff | hist) . . (+390) . . N Leader behavior (Created page with "Leader behavior is a view of leadership stating that leadership potential is related to the behaviors an individual exhibits. ==Definition== According to Managing Quali...") (current)
- 22:13, 5 June 2020 (diff | hist) . . (+432) . . N Law of diminishing marginal returns (Created page with "Law of diminishing marginal returns is a law that stipulates there is a point at which investment in quality improvement will become uneconomical. ==Definition== Accordin...") (current)
- 22:12, 5 June 2020 (diff | hist) . . (+294) . . N Knowledge work (Created page with "Knowledge work refer to jobs that consist primarily of working with information. ==Definition== According to Managing Quality by Foster (6th edition), :Knowledge wo...") (current)
- 22:10, 5 June 2020 (diff | hist) . . (+188) . . Knowledge management
- 22:09, 5 June 2020 (diff | hist) . . (+536) . . N Knowledge-growth systems (Created page with "Knowledge-growth systems is a compensation system that increases an employee's pay as he or she establishes competencies at different levels relating to job knowledge in a...") (current)
- 22:08, 5 June 2020 (diff | hist) . . (+401) . . N Key measures (Created page with "Key measures are important metrics and structural measures that are monitored. They are often associated with the Baldrige process. ==Definition== According to Managing...") (current)
- 22:06, 5 June 2020 (diff | hist) . . (+411) . . N Key business factors (Created page with "Key business factors (KBF) are those measures or indicators that are significantly related to the business success of a particular firm. ==Definition== According to Man...") (current)
- 21:50, 5 June 2020 (diff | hist) . . (+354) . . N Kano Quality/Design Model (Created page with "Kano Quality/Design Model is a method for categorizing customer preferences during the design of a product. ==Definition== According to Managing Quality by Foster (6th...") (current)
- 21:49, 5 June 2020 (diff | hist) . . (+604) . . N Just-in-time (Created page with "Just-in-time (JIT) refer to (1) A method for optimizing processes that involves continual reduction of waste; (2) the Toyota Motor Company production system; (3) an umbrel...")
- 21:47, 5 June 2020 (diff | hist) . . (+291) . . Job analysis
- 21:44, 5 June 2020 (diff | hist) . . (+294) . . N Iso/Ts 16949 (Created page with "Iso/Ts 16949 is a standard for evaluating and improving automotive suppliers. ==Definition== According to Managing Quality by Foster (6th edition), :Iso/Ts 16949....") (current)
- 21:44, 5 June 2020 (diff | hist) . . (+328) . . N Iso 9000 (Created page with "Iso 9000 is the registration standard from the International Organization for Standardization. ==Definition== According to Managing Quality by Foster (6th edition), :...") (current)
- 21:43, 5 June 2020 (diff | hist) . . (+447) . . N Involuntary services (Created page with "Involuntary services are classification for services that are not sought by customers. They include hospitals, prisons, and the Internal Revenue Service. ==Definition== A...") (current)
- 21:42, 5 June 2020 (diff | hist) . . (+606) . . N Interrelationship digraph (Created page with "Interrelationship digraph is a tool designed to help identify the causal relationships between the issues affecting a particular problem. investigation Ability to find so...") (current)
- 21:41, 5 June 2020 (diff | hist) . . (+486) . . N Internal services (Created page with "Internal services refer to services that are provided by internal company personnel. For example, data processing personnel are often considered providers of internal serv...") (current)
- 21:40, 5 June 2020 (diff | hist) . . (+399) . . N Internal failure costs (Created page with "Internal failure costs are losses that occur while the product is in possession of the producer, including rework and scrap costs. ==Definition== According to Managing...")
- 21:38, 5 June 2020 (diff | hist) . . (+409) . . N Internal customers (Created page with "Internal customers are individuals within the organization who receive the work that other individuals within the same organization do. ==Definition== According to Mana...")
- 21:36, 5 June 2020 (diff | hist) . . (+482) . . N Interference checking (Created page with "Interference checking is a feasibility test for product designs to make sure that wires, cabling, and tubing in products such as airplanes do not conflict with each other....") (current)
- 21:36, 5 June 2020 (diff | hist) . . (+474) . . N Intangible (Created page with "Intangible refer to characteristic of services that means that services (unlike manufactured goods) cannot be inventoried or carried in stock over a long period of time....") (current)
- 21:34, 5 June 2020 (diff | hist) . . (+390) . . N In-process inspection (Created page with "In-process inspection is the practice of inspecting work, by the workers themselves, at each stage of the production process. ==Definition== According to Managing Quali...") (current)
- 21:33, 5 June 2020 (diff | hist) . . (+350) . . N Initiator firm (Created page with "Initiator firm is the firm that is interested in benchmarking and initiates contact with benchmark firms. ==Definition== According to Managing Quality by Foster (6th ed...") (current)
- 21:32, 5 June 2020 (diff | hist) . . (+498) . . N Induction (Created page with "Induction is an approach to theory development based on observation and description. Although the process of induction is useful, it is subject to observer bias and misper...") (current)
- 21:31, 5 June 2020 (diff | hist) . . (+285) . . N Inbound logistics (Created page with "Inbound logistics are associated with the movement of purchased products. ==Definition== According to Managing Quality by Foster (6th edition), :Inbound logistics...") (current)
- 21:30, 5 June 2020 (diff | hist) . . (-1) . . Improve phase (current)
- 21:30, 5 June 2020 (diff | hist) . . (+343) . . N Improve phase (Created page with "Improve phase. is six sigma phase in which improvements to products and processes are implemented. ==Definition== According to Managing Quality by Foster (6th editi...")
- 21:29, 5 June 2020 (diff | hist) . . (+339) . . N IDOV (Created page with "IDOV is a design for the six sigma process with identify, design, optimize, and validate stages. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 21:27, 5 June 2020 (diff | hist) . . (+370) . . N Ideal quality (Created page with "Ideal quality is a reference point identified by Taguchi for determining the quality level of a product or service. ==Definition== According to Managing Quality by Fost...") (current)
- 21:27, 5 June 2020 (diff | hist) . . (+369) . . N Human resource measures (Created page with "Human resource measures are ratios that are used to measure the effectiveness of a firm's human resource practices. ==Definition== According to Managing Quality by Fost...") (current)
- 21:24, 5 June 2020 (diff | hist) . . (+270) . . N House of quality (Created page with "House of quality is another name for quality function deployment. ==Definition== According to Managing Quality by Foster (6th edition), :House of quality. Another...")
- 21:24, 5 June 2020 (diff | hist) . . (+354) . . N Hoshin planning process (Created page with "Hoshin planning process is a policy deployment approach to strategic planning originated by Japanese firms. ==Definition== According to Managing Quality by Foster (6th...")
- 21:22, 5 June 2020 (diff | hist) . . (+508) . . N Histogram (Created page with "Histogram is a representation of data in a bar chart format. horizontal deployment A term that denotes that all of the departments of a firm are involved in the firm's qua...")
- 21:22, 5 June 2020 (diff | hist) . . (+384) . . N Hidden factory (Created page with "Hidden factory is a term introduced by Wickham Skinner that refers to firm activities that have no effect on the customer. ==Definition== According to Managing Quality...") (current)
- 21:20, 5 June 2020 (diff | hist) . . (+604) . . N Heterogeneous (Created page with "Heterogeneous refer to characteristic of services that means that for many companies, no two services are exactly the same. For example, an advertising company would not d...") (current)
- 21:19, 5 June 2020 (diff | hist) . . (+281) . . N Hardware mock-ups (Created page with "Hardware mock-ups are prototypes designed to look like a final product. ==Definition== According to Managing Quality by Foster (6th edition), :Hardware mock-ups....") (current)
- 21:18, 5 June 2020 (diff | hist) . . (+376) . . N Hard data (Created page with "Hard data refer to measurements data such as height, weight, volume, or speed that can be measured on a continuous scale. ==Definition== According to Managing Quality b...") (current)
- 21:17, 5 June 2020 (diff | hist) . . (+361) . . N Hard costs (Created page with "Hard costs are costs that actually reduce company expenditures. Usually associated with cost-reduction efforts. ==Definition== According to Managing Quality by Foster (...") (current)
- 21:16, 5 June 2020 (diff | hist) . . (+410) . . N Group technology (Created page with "Group technology is a component of CAD that allows for the cataloging and standardization of parts and components for complex products. ==Definition== According to Mana...") (current)
- 21:15, 5 June 2020 (diff | hist) . . (+312) . . N Group decision support systems (Created page with "Group decision support systems is a software designed to enhance group decision making. ==Definition== According to Managing Quality by Foster (6th edition), :Group...") (current)
- 21:14, 5 June 2020 (diff | hist) . . (+444) . . N Green manufacturing (Created page with "Green manufacturing is a method for manufacturing that minimizes waste and pollution. These goals are often achieved through product and process design. ==Definition== Ac...") (current)
- 21:12, 5 June 2020 (diff | hist) . . (+1) . . Global sourcing (current)
- 21:12, 5 June 2020 (diff | hist) . . (+300) . . Globalization (current)
- 21:10, 5 June 2020 (diff | hist) . . (+308) . . N Green belt (Created page with "Green belt is someone who has completed green-belt six sigma training. ==Definition== According to Managing Quality by Foster (6th edition), :Green belt. Some...") (current)
- 21:09, 5 June 2020 (diff | hist) . . (+149) . . Global sourcing
- 21:08, 5 June 2020 (diff | hist) . . (+344) . . N Geometric modeling (Created page with "Geometric modeling is a technique used to develop a computer-based mathematical description of a part. ==Definition== According to Managing Quality by Foster (6th editi...") (current)
- 21:06, 5 June 2020 (diff | hist) . . (+319) . . N Generic services packages (Created page with "Generic services packages are services packages that can be applied in many circumstances. ==Definition== According to Managing Quality by Foster (6th edition), :Ge...") (current)
- 21:05, 5 June 2020 (diff | hist) . . (+550) . . N Gap analysis (Created page with "Gap analysis is a term associated with the SERVQUAL survey instrument, gap analysis is a technique designed to assess the gap that can exist between a service that is...")
- 21:04, 5 June 2020 (diff | hist) . . (+326) . . N Gap (Created page with "Gap is the difference between desired levels of performance and actual levels of performance. ==Definition== According to Managing Quality by Foster (6th edition), :[...") (current)
- 21:02, 5 June 2020 (diff | hist) . . (+494) . . N Gage r&r (Created page with "Gage r&r (also gauge r&r) is a process for determining whether measurements from gauges are repeatable and reproducible. Used during the measurement stage of Six Sigma pro...") (current)
- 21:01, 5 June 2020 (diff | hist) . . (+446) . . N Functional benchmarking (Created page with "Functional benchmarking is a type of benchmarking that involves the sharing of information among firms that are interested in the same functional issues. ==Definition== A...") (current)
- 21:00, 5 June 2020 (diff | hist) . . (+404) . . N Full-Baldrige approach (Created page with "Full-Baldrige approach is a term used to depict states' quality award programs using the same criteria as the Malcolm Baldrige award. ==Definition== According to Managi...") (current)
- 20:59, 5 June 2020 (diff | hist) . . (+372) . . N Forming (Created page with "Forming is the first stage of team development, in which the team is formed and the objectives for the team are set. ==Definition== According to Managing Quality by Fos...") (current)
- 20:57, 5 June 2020 (diff | hist) . . (+380) . . N Force-field analysis (Created page with "Focus group is a group of people who are brought together to share their opinions about a particular product or service. ==Definition== According to Managing Quality by...") (current)
- 20:54, 5 June 2020 (diff | hist) . . (+254) . . N Flowcharts (Created page with "Flowcharts are pictures of a process using a set of icons. ==Definition== According to Managing Quality by Foster (6th edition), :Flowcharts. Pictures of a proces...") (current)
- 20:52, 5 June 2020 (diff | hist) . . (+387) . . N 5 ss (Created page with "5 ss are the techniques designed to improve orderliness in the workplace. 5w2h Who, what, when, where, why, how, and how much. ==Definition== According to Managing Qual...") (current)
- 20:51, 5 June 2020 (diff | hist) . . (+389) . . N Financial ratios (Created page with "Financial ratios are numerical ratios of firm performance such as return on equity, return on assets, and earnings per share. ==Definition== According to Managing Quali...") (current)
- 20:51, 5 June 2020 (diff | hist) . . (+604) . . N Financial benchmarking (Created page with "Financial benchmarking is a type of benchmarking that typically involves using CD-ROM databases such as Lexis/Nexis or Compact Disclosure to gather information about compe...") (current)
- 20:50, 5 June 2020 (diff | hist) . . (+356) . . N Final product definition (Created page with "Final product definition is the process of articulating the final drawings and specifications for a product. ==Definition== According to Managing Quality by Foster (6th...") (current)
- 20:47, 5 June 2020 (diff | hist) . . (+221) . . Features (current)
- 20:46, 5 June 2020 (diff | hist) . . (+412) . . N Fault-tree analysis (Created page with "Fault-tree analysis (FTA) is an analytical tool that graphically renders the combination of faults that lead to the failure of a system. ==Definition== According to Man...") (current)
- 20:45, 5 June 2020 (diff | hist) . . (+651) . . N Failure modes, effects, and criticality analysis (Created page with "Failure modes, effects, and criticality analysis (FMECA) is an extensive but simple method for identifying ways in which an engineered system could fail. The primary goal...") (current)
- 20:43, 5 June 2020 (diff | hist) . . (+625) . . N Failure modes and effects analysis (Created page with "Failure modes and effects analysis (FMEA) is a method for systematically considering each component of a system by identifying, analyzing, and documenting the possible fai...")
- 20:41, 5 June 2020 (diff | hist) . . (+685) . . N Failure costs (Created page with "Failure costs refers to two sets of costs: internal failure costs and external failure costs. Internal failure costs include those costs associated with failure during pro...") (current)
- 20:40, 5 June 2020 (diff | hist) . . (+420) . . N Facilitator (Created page with "Facilitator is the person who performs facilitation. This person may be trained in group dynamics, teamwork, and meeting management methods. ==Definition== According to [...") (current)
- 20:39, 5 June 2020 (diff | hist) . . (+422) . . N Facilitation (Created page with "Facilitation is helping a team or individual achieve a goal. Often used in meetings or with teams to help the teams achieve their objectives. ==Definition== According to...")
- 20:38, 5 June 2020 (diff | hist) . . (+339) . . N External validation (Created page with "External validation refers to operational studies performed by outside entities to improve performance. ==Definition== According to Managing Quality by Foster (6th edit...") (current)
- 20:37, 5 June 2020 (diff | hist) . . (+297) . . N External services (Created page with "External services are services that are provided by companies other than yours. ==Definition== According to Managing Quality by Foster (6th edition), :External serv...") (current)
- 20:36, 5 June 2020 (diff | hist) . . (+487) . . N External failure costs (Created page with "External failure costs are monetary losses associated with product failures after the customer has possession of the product. They may include warranty or field repair cos...")
- 20:35, 5 June 2020 (diff | hist) . . (+273) . . N External events (Created page with "External events are happenings that affect a firm from the outside. ==Definition== According to Managing Quality by Foster (6th edition), :External events. Happen...") (current)
- 20:34, 5 June 2020 (diff | hist) . . (+317) . . N External customers (Created page with "External customers are the ultimate consumers of the goods that an organization produces. ==Definition== According to Managing Quality by Foster (6th edition), :Ext...")
- 20:34, 5 June 2020 (diff | hist) . . (+299) . . N Extended value stream mapping (Created page with "Extended value stream mapping are flowcharts used to map an entire supply chain. ==Definition== According to Managing Quality by Foster (6th edition), :Extended val...") (current)
- 20:32, 5 June 2020 (diff | hist) . . (+280) . . N Exporter (Created page with "Exporter is a firm that ships its product in another country for sale. ==Definition== According to Managing Quality by Foster (6th edition), :Exporter. A firm tha...") (current)
- 20:31, 5 June 2020 (diff | hist) . . (+248) . . N Experiential training techniques (Created page with "Experiential training techniques is learning by doing. ==Definition== According to Managing Quality by Foster (6th edition), :Experiential training techniques. Le...") (current)
- 20:31, 5 June 2020 (diff | hist) . . (+394) . . N Evaluation (Created page with "Evaluation is the assessment of how relevant resources and capabilities are to generic strategies in generic internal assessment. ==Definition== According to Managing Q...")
- 20:30, 5 June 2020 (diff | hist) . . (+333) . . N Ethical attributes (Created page with "Ethical attributes are attributes having to do with the honesty and goodness of people in a firm. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 20:27, 5 June 2020 (diff | hist) . . (-293) . . Enterprise resource planning ecosystem
- 20:26, 5 June 2020 (diff | hist) . . (+294) . . Enterprise resource planning ecosystem
- 20:23, 5 June 2020 (diff | hist) . . (+323) . . N Enterprise capabilities (Created page with "Enterprise capabilities are capabilities that make firms unique and attractive to customers. ==Definition== According to Managing Quality by Foster (6th edition), :...") (current)
- 08:26, 5 June 2020 (diff | hist) . . (+594) . . N Engineering analysis (Created page with "Engineering analysis is the process of applying engineering concepts to the design of a product, including tests such as heat transfer analysis, stress analysis, or analys...") (current)
- 08:22, 5 June 2020 (diff | hist) . . (+190) . . End-user
- 08:21, 5 June 2020 (diff | hist) . . (+363) . . N Empowerment (Created page with "Empowerment is a management initiative designed to move decision making to the lowest level in the organization. ==Definition== According to Managing Quality by Foster...")
- 08:20, 5 June 2020 (diff | hist) . . (+32) . . Employee empowerment (current)
- 08:19, 5 June 2020 (diff | hist) . . (+167) . . Employee empowerment
- 08:18, 5 June 2020 (diff | hist) . . (+414) . . N Empathy (Created page with "Empathy is a dimension of service quality that refers to the amount of caring and individualized attention exhibited by the service firm. ==Definition== According to Ma...")
- 08:17, 5 June 2020 (diff | hist) . . (+338) . . N Electronic data interchange (Created page with "Electronic data interchange (EDI) is using computers to share data between customers and suppliers. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 08:16, 5 June 2020 (diff | hist) . . (+274) . . N Dual sourcing (Created page with "Dual sourcing is using only a few suppliers for a single component. ==Definition== According to Managing Quality by Foster (6th edition), :Dual sourcing. Using on...") (current)
- 08:00, 5 June 2020 (diff | hist) . . (+508) . . N Design of experiments (Created page with "Design of experiments (DoE) is an approach to product design that involves identifying and testing alternative inputs to the production of a product to identify the best m...") (current)
- 07:56, 5 June 2020 (diff | hist) . . (-1) . . DMADV process (current)
- 07:55, 5 June 2020 (diff | hist) . . (-7) . . Development plan (current)
- 07:54, 5 June 2020 (diff | hist) . . (+3) . . Managing Quality by Foster (6th edition)
- 07:53, 5 June 2020 (diff | hist) . . (+6) . . Managing Quality by Foster (6th edition)
- 07:52, 5 June 2020 (diff | hist) . . (+202) . . Durability (current)
- 07:50, 5 June 2020 (diff | hist) . . (+261) . . N Downstream (Created page with "Downstream are processes that are closer to the end customer. ==Definition== According to Managing Quality by Foster (6th edition), :Downstream. Processes that ar...") (current)
- 07:49, 5 June 2020 (diff | hist) . . (+348) . . N DMaIC process (Created page with "DMaIC process is a six sigma improvement process with define, measure, analyze, improve, and control. ==Definition== According to Managing Quality by Foster (6th ed...") (current)
- 07:47, 5 June 2020 (diff | hist) . . (+365) . . N DMADV process (Created page with "DMADV process is as design for six sigma process with the define, measure, analyze, design, and verify stages. ==Definition== According to Managing Quality by Foste...")
- 07:45, 5 June 2020 (diff | hist) . . (+321) . . N Distance learning (Created page with "Distance learning are classes provided through technology to people in differing locations. ==Definition== According to Managing Quality by Foster (6th edition), :D...") (current)
- 07:45, 5 June 2020 (diff | hist) . . (+277) . . N Development plan (Created page with "Development plan. These are plans intended to improve employee knowledge. ==Definition== According to Managing Quality by Foster (6th edition), :Development plan....")
- 07:43, 5 June 2020 (diff | hist) . . (+264) . . N Design review (Created page with "Design review is the process of checking designs for accuracy. ==Definition== According to Managing Quality by Foster (6th edition), :Design review. The process o...") (current)
- 07:43, 5 June 2020 (diff | hist) . . (+346) . . N Design for reuse (Created page with "Design for reuse is designing products so that components can be used in later generations of products. ==Definition== According to Managing Quality by Foster (6th edit...") (current)
- 07:41, 5 June 2020 (diff | hist) . . (+330) . . N Design for six sigma (Created page with "Design for six sigma (DFSS) is a process for designing products that results in robust designs. ==Definition== According to Managing Quality by Foster (6th edition),...") (current)
- 07:39, 5 June 2020 (diff | hist) . . (+374) . . N Design for manufacture (Created page with "Design for manufacture (DFM) is the principle of designing products so that they are cost effective and easy to make. ==Definition== According to Managing Quality by Fo...") (current)
- 07:38, 5 June 2020 (diff | hist) . . (+448) . . N Design for remanufacture (Created page with "Design for remanufacture (DFREM) is a method for developing products so that the parts can be used in other products. Associated with green manufacturing. ==Definition==...") (current)
- 07:32, 5 June 2020 (diff | hist) . . (+348) . . N Design for disassembly (Created page with "Design for disassembly (DfD) is a method for developing products so that they can easily be taken apart. ==Definition== According to Managing Quality by Foster (6th edi...") (current)
- 07:31, 5 June 2020 (diff | hist) . . (-26) . . Deming (Blanked the page) (current) (Tag: Blanking)
- 07:30, 5 June 2020 (diff | hist) . . (0) . . m Deming Prize (Kevmwangi moved page Deming to Deming Prize) (current)
- 07:30, 5 June 2020 (diff | hist) . . (+26) . . N Deming (Kevmwangi moved page Deming to Deming Prize) (Tag: New redirect)
- 07:29, 5 June 2020 (diff | hist) . . (0) . . Managing Quality by Foster (6th edition)
- 07:28, 5 June 2020 (diff | hist) . . (+384) . . N Deming Prize (Created page with "Deming Prize is a Japanese quality award for individuals and groups that have contributed to the field of quality control. ==Definition== According to Managing Quality...")
- 07:25, 5 June 2020 (diff | hist) . . (+338) . . N Define phase (Created page with "Define phase is the first phase of the six sigma process in which a six sigma project is chartered. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 07:24, 5 June 2020 (diff | hist) . . (+340) . . N Defects per unit (Created page with "Defects per unit (DPU) is an overall average of number of defects occurring in a particular product. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 07:19, 5 June 2020 (diff | hist) . . (+324) . . N Defects per million opportunities (Created page with "Defects per million opportunities (DPMO) is a six sigma measure of the goodness of a product. ==Definition== According to Managing Quality by Foster (6th edition), :[...") (current)
- 07:18, 5 June 2020 (diff | hist) . . (+270) . . N Deduction (Created page with "Deduction is an approach to theory development based on modeling. ==Definition== According to Managing Quality by Foster (6th edition), :Deduction. An approach to...") (current)
- 07:18, 5 June 2020 (diff | hist) . . (+237) . . N Dashboards (Created page with "Dashboards are tools for easily tracking metrics. ==Definition== According to Managing Quality by Foster (6th edition), :Dashboards. Tools for easily tracking met...") (current)
- 07:17, 5 June 2020 (diff | hist) . . (+400) . . N Customer retention (Created page with "Customer retention is the percentage of customers who return to a service provider or continue to purchase a manufactured product. ==Definition== According to Managing...")
- 07:15, 5 June 2020 (diff | hist) . . (+371) . . N Customer-relationship management system (Created page with "Customer-relationship management systems (CRMSs) are Computerized systems for managing customer-related information. ==Definition== According to Managing Quality by Fos...")
- 07:14, 5 June 2020 (diff | hist) . . (+392) . . N Customer-relationship management (Created page with "Customer-relationship management is a view of the customer that asserts the customer is a valued asset that should be managed. ==Definition== According to Managing Qual...")
- 07:13, 5 June 2020 (diff | hist) . . (+339) . . N Customer-related results (Created page with "Customer-related results are outcomes that indicate customer satisfaction with a product or service. ==Definition== According to Managing Quality by Foster (6th edition...") (current)
- 07:12, 5 June 2020 (diff | hist) . . (+322) . . N Customer-related ratios (Created page with "Customer-related ratios is performance measures that have to do with customer satisfaction. ==Definition== According to Managing Quality by Foster (6th edition), :C...") (current)
- 07:11, 5 June 2020 (diff | hist) . . (+478) . . N Customer rationalization (Created page with "Customer rationalization is the process of reaching an agreement between marketing and operations as to which customers add the greatest advantage and profits over time....") (current)
- 07:08, 5 June 2020 (diff | hist) . . (+379) . . N Customer perceptions (Created page with "Customer perceptions refers to (1) How customers view products or services; (2) the second part of the SERVQUAL survey. ==Definition== According to Managing Quality...") (current)
- 07:06, 5 June 2020 (diff | hist) . . (+390) . . N Customer future needs projection (Created page with "Customer future needs projection is predicting the future needs of customers and designing products that satisfy those needs. ==Definition== According to Managing Quali...") (current)
- 07:05, 5 June 2020 (diff | hist) . . (+381) . . N Customer expectations (Created page with "Customer expectations refers to (1) What customers expect from a service provider; (2) a part of the SERVQUAL questionnaire. ==Definition== According to Managing Qualit...") (current)
- 07:03, 5 June 2020 (diff | hist) . . (+336) . . N Customer-driven quality (Created page with "Customer-driven quality is a term that refers to a proactive approach to satisfying customer needs. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 07:02, 5 June 2020 (diff | hist) . . (+315) . . N Customer defections (Created page with "Customer defections is the number of customers who do not repeat with a particular firm. ==Definition== According to Managing Quality by Foster (6th edition), :Cust...") (current)
- 07:01, 5 June 2020 (diff | hist) . . (+512) . . N Customer coproduction (Created page with "Customer coproduction is the participation of a customer in the delivery of a service product. For example, in many restaurants it is not uncommon for customers to fill th...") (current)
- 07:00, 5 June 2020 (diff | hist) . . (+472) . . N Customer contact (Created page with "Customer contact is a characteristic of services that notes that customers tend to be more involved in the production of services than they are in manufactured goods. ==D...") (current)
- 06:59, 5 June 2020 (diff | hist) . . (+338) . . N Customer benefits package (Created page with "Customer benefits package (CBP) is the package of tangibles and intangibles that make up a service. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 06:57, 5 June 2020 (diff | hist) . . (+276) . . N Customer (Created page with "Customer is the receiver of the goods or services that are produced. ==Definition== According to Managing Quality by Foster (6th edition), :Customer. The receiver...")
- 06:56, 5 June 2020 (diff | hist) . . (+6) . . Managing Quality by Foster (6th edition)
- 06:55, 5 June 2020 (diff | hist) . . (+294) . . N Cross-training (Created page with "Cross-training is teaching a person how to perform tasks in more than one job. ==Definition== According to Managing Quality by Foster (6th edition), :[[Cross-training]...")
- 06:53, 5 June 2020 (diff | hist) . . (+313) . . N Cross-functional teams (Created page with "Cross-functional teams are teams with members from differing departments and vocations. ==Definition== According to Managing Quality by Foster (6th edition), :Cross...")
- 06:52, 5 June 2020 (diff | hist) . . (+390) . . N Criticality (Created page with "Criticality is a term that refers to how often a failure will occur, how easy it is to diagnose, and whether it can be fixed. ==Definition== According to Managing Quali...") (current)
- 06:51, 5 June 2020 (diff | hist) . . (+409) . . N Critical success factors (Created page with "Critical success factors are metrics that companies monitor to determine whether their improvement efforts are having positive effects. ==Definition== According to Mana...") (current)
- 06:50, 5 June 2020 (diff | hist) . . (+188) . . N Cpk (Created page with "Cpk is capability index. ==Definition== According to Managing Quality by Foster (6th edition), :Cpk. Capability index. Category: Quality ManagementCategor...") (current)
- 06:49, 5 June 2020 (diff | hist) . . (+330) . . N Cost-benefits analysis (Created page with "Cost-benefits analysis(CBA) is an analysis to determine the efficacy of a proposed improvement. ==Definition== According to Managing Quality by Foster (6th edition),...") (current)
- 06:47, 5 June 2020 (diff | hist) . . (+338) . . N Core processes (Created page with "Core processes is self-identified processes that are central to the organization and its customers. ==Definition== According to Managing Quality by Foster (6th edition)...") (current)
- 06:46, 5 June 2020 (diff | hist) . . (+207) . . Core values (current)
- 06:44, 5 June 2020 (diff | hist) . . (+326) . . N Conversion process (Created page with "Conversion process is aligning the inputs of a process together to form a product or service. ==Definition== According to Managing Quality by Foster (6th edition), :[...") (current)
- 06:43, 5 June 2020 (diff | hist) . . (+370) . . N Control vs breakthrough (Created page with "Control vs breakthrough is Juran's method for distinguishing between large-scale change and continuous improvement. ==Definition== According to Managing Quality by Fost...") (current)
- 06:42, 5 June 2020 (diff | hist) . . (+250) . . Control process (current)
- 06:28, 5 June 2020 (diff | hist) . . (+1) . . Complaint-recovery process (current)
- 06:25, 5 June 2020 (diff | hist) . . (+409) . . N Consultant audits (Created page with "Consultant audits are inspections that are performed by consultants to determine how an organization should be changed for improvement. ==Definition== According to Mana...") (current)
- 06:24, 5 June 2020 (diff | hist) . . (+347) . . N Contact personnel (Created page with "Contact personnel are the people at the "front lines" who interact with the public in a service setting. ==Definition== According to Managing Quality by Foster (6th edi...") (current)
- 06:23, 5 June 2020 (diff | hist) . . (+255) . . N Control charts (Created page with "Control charts are tools for monitoring process variation. ==Definition== According to Managing Quality by Foster (6th edition), :Control charts. Tools for monito...") (current)
- 06:22, 5 June 2020 (diff | hist) . . (+7) . . Managing Quality by Foster (6th edition)
- 06:20, 5 June 2020 (diff | hist) . . (+2) . . Control plan (current)
- 06:20, 5 June 2020 (diff | hist) . . (-2) . . Control plan
- 06:20, 5 June 2020 (diff | hist) . . (+462) . . N Control plan (Created page with "Control plan is the part of the quality management system that outlines how quality control activities will be performed. This is a requirement for ISO 9000. ==Defini...")
- 06:19, 5 June 2020 (diff | hist) . . (+310) . . N Control phase (Created page with "Control phase is a six sigma phase in which improved process performance is monitored. ==Definition== According to Managing Quality by Foster (6th edition), :Contro...") (current)
- 06:17, 5 June 2020 (diff | hist) . . (+423) . . N Control factors (Created page with "Control factors are variables in a Taguchi experiment that are under the control of the operator, including temperature or type of ingredient. ==Definition== According to...") (current)
- 06:16, 5 June 2020 (diff | hist) . . (+225) . . N Contrition (Created page with "Contrition is remorse for error or mistake. ==Definition== According to Managing Quality by Foster (6th edition), :Contrition. Remorse for error or mistake. Ca...") (current)
- 06:14, 5 June 2020 (diff | hist) . . (+418) . . N Contingency theory (Created page with "Contingency theory is a theory that presupposes there is no theory or method for operating a business that can be applied in all instances. ==Definition== According to ...") (current)
- 06:13, 5 June 2020 (diff | hist) . . (+368) . . N Consumer's risk (Created page with "Consumer's risk is the risk of receiving a shipment of poor quality product and believing that it is good quality. ==Definition== According to Managing Quality by Foste...") (current)
- 06:12, 5 June 2020 (diff | hist) . . (+516) . . N Consumer Product Safety Commission (Created page with "Consumer Product Safety Commission (CPSC) is an independent federal regulatory agency that helps keep American families safe by reducing the risk of injury or death from c...") (current)
- 06:10, 5 June 2020 (diff | hist) . . (+440) . . N Conformance (Created page with "Conformance is a dimension of quality that refers to the extent to which a product lies within an allowable range of deviation from its specification. ==Definition== Acco...") (current)
- 06:09, 5 June 2020 (diff | hist) . . (+764) . . N Concurrent engineering (Created page with "Concurrent engineering is the simultaneous performance of product design and process design. Typically, concurrent engineering involves the formation of cross-functional t...") (current)
- 06:07, 5 June 2020 (diff | hist) . . (-7) . . Managing Quality by Foster (6th edition)
- 06:06, 5 June 2020 (diff | hist) . . (+364) . . N Concept design (Created page with "Concept design is the process of determining which technologies and processes will be used to produce a product. ==Definition== According to Managing Quality by Foster...")
- 06:05, 5 June 2020 (diff | hist) . . (+281) . . N Computer-based training (Created page with "Computer-based training are the training classes that are usually online. ==Definition== According to Managing Quality by Foster (6th edition), :Computer-based trai...") (current)
- 06:03, 5 June 2020 (diff | hist) . . (+300) . . N Computer-aided testing (Created page with "Computer-aided testing (CAT) is technology for conducting tests or examinations. ==Definition== According to Managing Quality by Foster (6th edition), :Computer-aid...") (current)
- 06:00, 5 June 2020 (diff | hist) . . (+456) . . N Computer-aided inspection (Created page with "Computer-aided inspection (CAI) is a system for performing inspection through the use of technology. For example, some systems use infrared to detect defects. ==Definitio...") (current)
- 05:58, 5 June 2020 (diff | hist) . . (+316) . . N Computer-aided design (Created page with "Computer-aided design (CAD) system is a system for digitally developing product designs. ==Definition== According to Managing Quality by Foster (6th edition), :Comp...") (current)
- 05:57, 5 June 2020 (diff | hist) . . (+314) . . N Component reliability (Created page with "Component reliability is the propensity for a part to fail over a given time. ==Definition== According to Managing Quality by Foster (6th edition), :Component relia...") (current)
- 05:56, 5 June 2020 (diff | hist) . . (+351) . . N Complementary products (Created page with "Complementary products are products that use similar technologies and can coexist in a family of products. ==Definition== According to Managing Quality by Foster (6th e...") (current)
- 05:55, 5 June 2020 (diff | hist) . . (+291) . . N Complaint-recovery process (Created page with "Complaint-recovery process are process associated with resolving complaints. ==Definition== According to Managing Quality by Foster (6th edition), :Complaint-recove...")
- 05:54, 5 June 2020 (diff | hist) . . (+348) . . N Compensate (Created page with "Compensate is (1) To pay or remunerate for some work; (2) to make up for some lack of ability or acuity. ==Definition== According to Managing Quality by Foster (6th edi...") (current)
- 05:50, 5 June 2020 (diff | hist) . . (+228) . . N Common cause variation (Created page with "Common cause variation is a random variation. ==Definition== According to Managing Quality by Foster (6th edition), :Common cause variation. Random variation. [...") (current)
- 05:49, 5 June 2020 (diff | hist) . . (+402) . . N Closed-loop corrective action (Created page with "Closed-loop corrective action is the process of ensuring that data and customer feedback are used to improve processes and service. ==Definition== According to Managing...") (current)
- 05:49, 5 June 2020 (diff | hist) . . (+260) . . N Clickstream (Created page with "Clickstream is the path customers use to navigate Web sites. ==Definition== According to Managing Quality by Foster (6th edition), :Clickstream. The path customer...") (current)
- 05:41, 5 June 2020 (diff | hist) . . (+264) . . N Churn reduction (Created page with "Churn reduction is a process for reducing customer defections. ==Definition== According to Managing Quality by Foster (6th edition), :Churn reduction. A process f...") (current)
- 05:40, 5 June 2020 (diff | hist) . . (+399) . . N Check sheets (Created page with "Check sheets are data-gathering tools that can be used in forming histograms. The check sheets can be either tabular or schematic. ==Definition== According to Managing...") (current)
- 05:33, 5 June 2020 (diff | hist) . . (+450) . . N Cause-and-effect (Created page with "Cause-and-effect (or fishbone diagram or Ishikawa diagram) is a diagram designed to help workers focus on the causes of a problem rather than the symptoms. ==Definition==...") (current)
- 05:33, 5 June 2020 (diff | hist) . . (+309) . . N Certification audits (Created page with "Certification audits are audits relating to registration (e.g., ISO 9000 audits). ==Definition== According to Managing Quality by Foster (6th edition), :Certifi...") (current)
- 05:24, 5 June 2020 (diff | hist) . . (+394) . . N Change (Created page with "Change is in the context of quality management, change means to move from one state of operation to another state of operation. ==Definition== According to Managing Qua...")
- 05:23, 5 June 2020 (diff | hist) . . (+4) . . Champion (current)
- 05:22, 5 June 2020 (diff | hist) . . (+232) . . N Champion (Created page with "Champion is a sponsor of a six sigma project. ==Definition== According to Managing Quality by Foster (6th edition), :Champion. Sponsor of a Six Sigma project....")
- 05:21, 5 June 2020 (diff | hist) . . (+488) . . N Chain of customers (Created page with "Chain of customers is a philosophy that espouses the idea that each worker's "customer" is the next worker in the chain of people that produces a finished product or servi...") (current)
- 05:18, 5 June 2020 (diff | hist) . . (+354) . . N Categorizing (Created page with "Categorizing is the act of placing strengths and weaknesses into categories in generic internal assessment. ==Definition== According to Managing Quality by Foster (6th...") (current)
- 05:16, 5 June 2020 (diff | hist) . . (+324) . . N Catchball (Created page with "Catchball is a term used to describe the iterative nature of the Hoshin planning process. ==Definition== According to Managing Quality by Foster (6th edition), :[...")
- 05:15, 5 June 2020 (diff | hist) . . (+161) . . Capability
- 05:14, 5 June 2020 (diff | hist) . . (+340) . . N Business case (Created page with "Business case is a mechanism used in six sigma and reengineering to outline a basis for improvement. ==Definition== According to Managing Quality by Foster (6th edition...")
- 05:14, 5 June 2020 (diff | hist) . . (+302) . . N C chart (Created page with "C chart is a chart used to monitor the number of defects in a production process. ==Definition== According to Managing Quality by Foster (6th edition), :C chart....") (current)
- 05:13, 5 June 2020 (diff | hist) . . (+442) . . N Black belt (Created page with "Black belt is a designation given to someone who has completed intensive quality training and has demonstrated results from one or more major projects. ==Definition== Acc...") (current)
- 05:12, 5 June 2020 (diff | hist) . . (+301) . . N Best of the best (Created page with "Best of the best are benchmarks who exhibit best in the world performance levels. ==Definition== According to Managing Quality by Foster (6th edition), :Best of the...") (current)
- 05:11, 5 June 2020 (diff | hist) . . (+309) . . N Best in class (Created page with "Best in class are benchmarks who exhibit performance that is better than competitors. ==Definition== According to Managing Quality by Foster (6th edition), :Best in...") (current)
- 05:09, 5 June 2020 (diff | hist) . . (+274) . . Benchmarking
- 05:08, 5 June 2020 (diff | hist) . . (+286) . . Benchmark (current)
- 05:01, 5 June 2020 (diff | hist) . . (+490) . . N Bathtub-shaped hazard function (Created page with "Bathtub-shaped hazard function is a reliability model that shows that products are more likely to fail either very early in their useful life or very late in their useful...") (current)
- 05:01, 5 June 2020 (diff | hist) . . (+603) . . N Basic seven (Created page with "Basic seven (B7) are tools of quality. The fundamental methods for gathering and analyzing quality-related data. They include fishbone diagrams, histograms, Pareto analyse...") (current)
- 04:59, 5 June 2020 (diff | hist) . . (+274) . . N Baselining (Created page with "Baselining is the process of monitoring internal metrics over time. ==Definition== According to Managing Quality by Foster (6th edition), :Baselining. The process...") (current)
- 04:59, 5 June 2020 (diff | hist) . . (+408) . . N Baldrige-qualified (Created page with "Baldrige-qualified is a term used by firms that have been granted a site visit by the judges in the Malcolm Baldrige Award competition. ==Definition== According to Mana...") (current)
- 04:58, 5 June 2020 (diff | hist) . . (+478) . . N Baldrige-lite (Created page with "Baldrige-lite is a term used to depict states' quality award programs using the same criteria as the Malcolm Baldrige Award, but with a simplified process or application....") (current)
- 04:57, 5 June 2020 (diff | hist) . . (+196) . . Balanced scorecard
- 04:56, 5 June 2020 (diff | hist) . . (+251) . . N Award audits (Created page with "Award audits are site visits relating to award programs. ==Definition== According to Managing Quality by Foster (6th edition), :Award audits. Site visits relating...") (current)
- 04:55, 5 June 2020 (diff | hist) . . (+292) . . N Attrition (Created page with "Attrition is reducing headcount by not hiring replacements when people quit. ==Definition== According to Managing Quality by Foster (6th edition), :Attrition. Red...")
- 04:54, 5 June 2020 (diff | hist) . . (+438) . . N Assurance (Created page with "Assurance is a dimension of service quality that refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence. ==Definition== Accor...")
- 04:54, 5 June 2020 (diff | hist) . . (+218) . . N Attribute (Created page with "Attribute is a binomial state of being. ==Definition== According to Managing Quality by Foster (6th edition), :Attribute. A binomial state of being. Category:...") (current)
- 04:53, 5 June 2020 (diff | hist) . . (+305) . . N Appraisal costs (Created page with "Appraisal costs are expenses associated with the direct costs of measuring quality. ==Definition== According to Managing Quality by Foster (6th edition), :Appraisal...")
- 04:52, 5 June 2020 (diff | hist) . . (+500) . . N Annuity relationship (Created page with "Annuity relationship is the relationship that occurs when a business receives many repeat purchases from a customer. The income is received steadily over time from a singl...") (current)
- 04:51, 5 June 2020 (diff | hist) . . (+580) . . N Andon (Created page with "Andon is a Japanese term that refers to the warning lights on an assembly line that light up when a defect occurs. When the lights go on, the assembly line is usually stop...") (current)
- 04:50, 5 June 2020 (diff | hist) . . (+288) . . N Analyze phase (Created page with "Analyze phase is six sigma phase in which the collected data are analyzed. ==Definition== According to Managing Quality by Foster (6th edition), :Analyze phase. S...") (current)
- 15:09, 4 June 2020 (diff | hist) . . (+367) . . N After-sale service (Created page with "After-sale service is any service provided to the customer after the customer has purchased a product or service. ==Definition== According to Managing Quality by Foste...") (current)
- 15:08, 4 June 2020 (diff | hist) . . (+269) . . N Alignment (Created page with "Alignment is consistency between strategy and operational plans. ==Definition== According to Managing Quality by Foster (6th edition), :Alignment. Consistency be...") (current)
- 15:07, 4 June 2020 (diff | hist) . . (+381) . . N Affinity diagram (Created page with "Affinity diagram is a tool used to help groups identify the common themes that are associated with a particular problem. ==Definition== According to Managing Quality b...")
- 15:07, 4 June 2020 (diff | hist) . . (+391) . . N Aesthetics (Created page with "Aesthetics is a dimension of quality that refers to subjective sensory characteristics such as taste, sound, look, and smell. ==Definition== According to Managing Qual...") (current)
- 15:05, 4 June 2020 (diff | hist) . . (+516) . . N Actively solicited customer feedback (Created page with "Actively solicited customer feedback are proactive methods for obtaining customer feedback, such as calling customers on the telephone or inviting customers to participate...") (current)
- 15:05, 4 June 2020 (diff | hist) . . (+391) . . N Activity network diagram (Created page with "Activity network diagram is also known as a PERT diagram, an activity network diagram is a tool used in controlling projects. ==Definition== According to Managing Qual...") (current)
- 15:01, 4 June 2020 (diff | hist) . . (+361) . . N Active data gathering (Created page with "Active data gathering is a method for gathering data that involves approaching respondents to get information. ==Definition== According to Managing Quality by Foster (...") (current)
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